Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. The Business Client Specialist (BCS) supports with all servicing activities for all Commercial customers in contact with BCS. They are responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels. Through extensive training, skills will be in developed to ensure that our customers are receiving Good Outcomes. This will be delivered through actively listening, responding with pace, providing answers required, offering advice to support the customers journey and being proactive with additional support/ product information. By achieving this we will drive customer sentiment in HSBC which will in turn lead to increased opportunities to improve wallet share. When & where you'll work This role is full-time, contracted to 35 hours a week, 5 out of 6 days. Successful applicants must be able to commit to the role for a minimum of 12 months. Flexibility is required as you will be working shift patterns between the hours of 8am to 8pm Monday to Friday and 8am to 2pm on...