Colleague Resolution Advisor - Milton Keynes About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role In this pivotal role, you’ll provide strategic support on employee relations matters, guiding managers and resolving issues constructively. You’ll champion our dispute resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture. If you thrive on making a real impact and building strong relationships, this is your opportunity to help us embed fairness and collaboration at the heart of everything we do. Key responsibilities Provide first-line advice and guidance to managers and employees on ER matters including disciplinary, grievance, performance, and absence management, with autonomy to lead standard cases through to resolution. Support the Senior ER Specialist in managing complex cases and investigations, contributing to strategy and resolution planning. Lead the development and continuous improvement of ER policies, procedures, and toolkits, ensuring alignment with best practice and organisational values. Maintain accurate and confidential records of ER cases and outcomes, and ensure data is used effectively to inform decision-making. Monitor ER case trends, analyse data, and escalate recurring issues or risks with recommendations for proactive interventions. Design and deliver ER-related training and capability-building sessions for line managers, supporting a shift toward confident, values-led resolution practices. Apply and embed the organisation’s dispute resolution framework to support fair, timely, and constructive resolution of workplace issues, escalating complex cases as appropriate. Collaborate with HR Business Partners and other stakeholders to ensure ER practices are aligned with broader HR and cultural transformation strategies. Stay informed of changes in employment legislation and ER best practices, contributing to internal knowledge sharing and continuous improvement initiatives. Skills and Experience Strong communication skills, with the ability to influence, coach, and negotiate confidently across all levels of the organisation CIPD qualification (Level 5) or equivalent experience in a senior HR or ER advisory capacity Experience in managing a range of employee relations from initiation to resolution, ensuring compliance with employment law and organisational policies. High level of computer literacy (MS Office), with experience using HRIS and case management systems for documentation and reporting Demonstrated ability to manage confidential and sensitive information with discretion and professionalism Excellent attention to detail and a commitment to delivering high-quality, accurate work Takes ownership of actions, deliverables, and outcomes, with a proactive approach to problem-solving Works independently with confidence, showing initiative and sound judgement in complex situations Builds strong relationships and demonstrates empathy, inclusion, and cultural awareness Analyses ER data and case trends to identify risks, inform decisions, and support continuous improvement Develops practical, values-led solutions to a range of employee relations challenges Navigates complex problems with clarity and strategic insight Thrives in a fast-paced, high-volume environment, maintaining focus and resilience under pressure Job Title: Colleague Resolution Advisor Salary: £40,000 Grade: 11 Working Hours: 35 hours IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 25 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.