Colleague Resolution Advisor - Milton Keynes About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. You’ll champion our dispute resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture. If you thrive on making a real impact and building strong relationships, this is your opportunity to help us embed fairness and collaboration at the heart of everything we do. Provide first-line advice and guidance to managers and employees on ER matters including disciplinary, grievance, performance, and absence management, with autonomy to lead standard cases through to resolution. Support the Senior ER Specialist in managing complex cases and investigations, contributing to strategy and resolution planning. Lead the development and continuous improvement of ER policies, procedures, and toolkits, ensuring alignment with best practice and organisational values. Maintain accurate and confidential records of ER cases and outcomes, and ensure data is used effectively to inform decision-making. Monitor ER case trends, analyse data, and escalate recurring issues or risks with recommendations for proactive interventions. Design and deliver ER-related training and capability-building sessions for line managers, supporting a shift toward confident, values-led resolution practices. Collaborate with HR Business Partners and other stakeholders to ensure ER practices are aligned with broader HR and cultural transformation strategies. Experience in managing a range of employee relations from initiation to resolution, ensuring compliance with employment law and organisational policies. High level of computer literacy (MS Office), with experience using HRIS and case management systems for documentation and reporting Excellent attention to detail and a commitment to delivering high-quality, accurate work Builds strong relationships and demonstrates empathy, inclusion, and cultural awareness Analyses ER data and case trends to identify risks, inform decisions, and support continuous improvement Colleague Resolution Advisor 320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Contributory Group Stakeholder Personal pension scheme Life Assurance 25 days holiday (plus public holidays) Holiday purchase scheme 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave