Clinic Manager - Independent, Multidisciplinary, including Private Medical and Healthcare Services 

Central London

Salary - Highly Competitive + Excellent Benefits

On-site - Monday to Friday

About The Business

This is an exclusive, high-profile private healthcare clinic, offering premium, low-volume services to a discerning clientele who value privacy and discretion.

An established, prestigious multidisciplinary private medical centre with over 30 years of excellence in healthcare delivery, its integrated business comprises three core divisions:

• A comprehensive medical centre offering GP services, a travel clinic, and occupational health.
• A luxury optical service specialising in high-value, bespoke products.
• And a national corporate flu vaccination programme.

Their client portfolio spans discerning private patients, major corporate clients including entertainment production companies, and high-profile individuals.

They have successfully delivered large-scale international healthcare projects and have built their reputation on innovation, exceptional service standards, and a commitment to exceeding client expectations.

The Opportunity

Following the planned departure of a key operational leader, the business is seeking an exceptional Clinic Manager to provide strategic leadership and operational excellence.

This is a pivotal role requiring a senior healthcare management professional, with vast experience in a Private Medical Clinic, who can immediately impact the team of 50-60 staff members while maintaining the premium service standards that define their reputation.

The successful candidate will be a seasoned leader capable of restoring operational structure, embedding accountability frameworks, and driving the continued growth of this high-profile business.

Key Responsibilities

Leadership & Team Management

• Provide comprehensive leadership for a diverse team of 50-60 clinical and non-clinical staff, including direct management of departmental managers
• Consolidate PAYE employees and self-employed practitioners (including GPs) into a cohesive, high-performing team
• Develop and implement clear performance objectives and accountability frameworks across all departments
• Foster a culture of excellence, professionalism, and continuous improvement

Operational Excellence

• Oversee all non-clinical operations ensuring seamless, efficient, and premium-quality service delivery
• Serve as the central operational hub, coordinating between departments and ensuring smooth daily operations
• Manage operational changes including IT system implementations and structural updates
• Maintain and enhance our exceptional service standards, particularly for high-profile clientele

People Management & HR

• Lead recruitment, onboarding, performance management, and staff retention initiatives
• Manage all aspects of staff relations and HR matters, working collaboratively with external HR consultancy as required
• Proactively address workplace challenges and maintain a positive, professional environment
• Establish clear professional boundaries and effective communication protocols

Strategic Communication

• Act as primary liaison between company directors and all operational departments
• Ensure clear communication of business strategy and priorities throughout the organisation
• Drive teams toward key business objectives and growth initiatives
• Provide operational insights and recommendations to senior leadership

Commercial Awareness

• Maintain a strong commercial focus, identifying operational areas requiring attention or improvement
• Support business growth through operational excellence and efficiency improvements
• Ensure adherence to quality assurance standards and company policies
• Understand and protect the premium positioning of our services

Experience & Background

• Minimum 5 years senior management experience as Clinic Manager, Practice Manager, or Operations Manager
• Essential experience within private medical practice or a comparable high-end service environment
• Proven track record managing multidisciplinary teams of 50+ staff members
• Deep understanding of private healthcare delivery and premium service models

Management Expertise

• Demonstrable expertise in all aspects of people management including recruitment, performance management, and conflict resolution
• Experience operating outside NHS culture with understanding of private, high-value service delivery
• Proven ability to implement accountability frameworks and drive performance improvements

Professional Qualities

• Exceptional leadership presence with natural authority and gravitas
• Outstanding communication and interpersonal skills
• Absolute discretion and confidentiality when handling sensitive matters
• Professional appearance and demeanour appropriate for high-profile clientele
• Resilient, decisive character capable of maintaining stability under pressure

Ideal Candidate Profile

We seek a consummate professional who:

• Demonstrates natural leadership authority and commands respect across diverse teams
• Operates with laser-focused, results-oriented approach to management
• Maintains impeccable professional standards and clear work-life boundaries
• Possesses an inherent understanding of discretion required for celebrity and high-profile patients
• Shows proactive, commercially astute thinking with strategic operational insight
• Creates drama-free, stable work environments through effective leadership
• Unites and motivates diverse teams while maintaining professional boundaries

Benefits

• Competitive salary package (confidential - to be discussed individually during interview process)
• Opportunity to lead operations at a prestigious, established medical practice
• Dynamic, varied role with exposure to high-profile projects and clientele
• Professional development within a growing, innovative healthcare business
• Collaborative leadership team committed to operational excellence

Keywords: Clinic Manager, Practice Manager, Operations Manager, Healthcare Manager, Medical Practice Manager, Healthcare Administration Manager, Clinical Operations Manager, Private healthcare, Medical centre, Multidisciplinary clinic, GP services, Occupational health, Travel clinic, Healthcare delivery, Medical practice, Private medical practice, Healthcare operations, Central London, London healthcare, Private practice, Premium healthcare, High-end medical services, Luxury healthcare