Client Support & Grants Coordinator

7 Days Old

Client Support & Grants Coordinator – Travel Sector Charity
This is a fantastic opportunity to join a well?established charity that supports people across the UK travel industry who are facing difficult times. The role is ideal for someone early in their career, who is compassionate, organised, and eager to learn with an interest in the travel & charity sectors. You’ll gain hands on experience across client support, administration, events, and general charity operations, all while making a meaningful difference to people’s lives. Salary of £28,000, hybrid working in central London – initial 1 year fixed term contract.

Client Support & Grants Coordinator – Role & Responsibilities

Be a friendly first point of contact for new enquiries, providing clear information about the charity’s services

Support individuals through the grants application process with empathy and professionalism, building supportive relationships to understand their situation and identify the right help

Help assess applications and prepare recommendations for senior leadership and trustees

Keep accurate records updated in the CRM system

Assist with charity events, fundraising activities, and awareness?raising initiatives

Support marketing and communications by helping create simple, engaging content

Represent the charity at industry events and meetings (occasional UK travel may be required)

Provide general administrative support such as organising meetings, updating the website, and following up on funding leads

Client Support & Grants Coordinator – Skills & Experience Required

A strong communicator who can speak with people from all walks of life

Empathetic, patient, and comfortable handling sensitive conversations

Organised, reliable, and able to manage multiple tasks

Confident using Microsoft Office and general digital tools

Able to work independently as well as part of a small, supportive team

Resilient and self?aware, with the ability to look after your own wellbeing

Motivated by helping others and making a positive impact

Experience using a CRM system beneficial but not essential

Confidence attending events – some UK travel and occasional overnight stays may be required

Interest in the travel industry

Client Support & Grants Coordinator – Additional Information

Full?time, 12?month fixed?term contract

Salary of £28,000 and benefits including EAP, generous pension scheme and private healthcare

Start date: ASAP

Please apply for the position of Client Support & Grants Coordinator online or email your cv to (url removed)
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Location:
London
Salary:
£28,000 /annum
Job Type:
FullTime
Category:
Leisure/Tourism

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