Are you a Customer Support Executive or Client Services Executive whos ready to take the next step in your career with an exciting, growing business? Due to client account growth at Incentivesmart, our Client Success Team are expanding and are looking to recruit a Client Success Executive.

Youll work alongside our Client Success Managers (CSMs), providing administrative and operational support and ensuring that our clients receive the very best service at every touchpoint. Youll be a team player, pro-active and organised with a passion for quality and the ability to multitask.

Does the above sound like you? If the answer is yes we want to hear from you!

Salary £26K

Location Unity Place, 200 Grafton Gate, Milton Keynes, MK9 1UP

Role Type Monday Friday, 09:00 - 17:30 (Hybrid Working Available)

Benefits 25 days holiday + Bank Holidays that increase with length of service, optional pension and healthcare and internal reward and recognition programme.

Core Responsibilities

Join our team and play a key role in helping our clients succeed using the Incentivesmart platform! Heres what youll be doing:

• Work with the CSM Team: Team up with our Client Success Managers to help clients achieve success with our platform.
• Generate Reports and Manage Programmes: Take charge of report creation, programme administration, and user management.
• Client Support: Address and resolve queries from clients and their customers promptly and efficiently.
• Boost Engagement: Proactively drive engagement in our programmes and collect user testimonials.
• Become an Expert: Develop a thorough understanding of the Incentivesmart platform and its services.
• Provide Training: Offer ad-hoc training sessions to help our clients get the most out of the Incentivesmart platform.
• Communications: Assist with client communications, including briefing our Design team for email and content creation.
• Maintain Content: Regularly review, update, and proofread content to keep our client programs up to date.
• Participate in Meetings: Attend client meetings as needed, ensuring all actions are noted, shared and followed up.
• Collaborate Across Teams: Work with various internal teams, including Creative, Marketing, Operations, and Product, to ensure smooth and effective delivery of our services.
  
  

• Great communication and interpersonal skills with a confident telephone manner.
• Good working knowledge of MS Office, particularly Excel.
• Comfortable working with data and provide insight when needed.
• Excellent organisational and problem-solving skills, with the ability to multi-task.
• A genuine desire to go above and beyond for clients and deliver best in class customer service at every touchpoint.
• Exceptional attention to detail.
• A positive, pro-active attitude with a willingness to learn and develop. A team player, who goes out of their way to support their peers.