Job Description

Client Services Team Leader

Unique opportunity to provide first-class support within a top UK Law Firm. This role is to provide and maintain a great service to Visitors, Partners and staff within a busy City law firm, maintaining high standards daily.

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• Fantastic employee benefits to include 28 days annual leave, Private Medical Insurance, Gym Discounts etc.!
• Salary to £35,000
• Stunning office / city location
• 40 hours per week between the hours of 8am – 7pm

Client Services Team Leader Key Responsibilities:

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• Making sure the daily rota for Client Services is current and up to date.
• Lead and motivate the team, evaluating and discussing training with the Office Manager should any be required.
• Taking responsibility of any spending on the company’s credit card and processing the receipts ready for accounts.
• Opening up and preparing the Reception and Meeting rooms for the day ahead.
• Greeting clients and visitors on arrival.
• Answering all calls internal and external in a friendly manner.
• Managing the switchboard efficiently
• Being proactive in working with the Marketing team to plan, set up and host events.
• Liaising with colleagues to book and set up internal and client meetings.
• Ordering and preparing the catering for in house lunches and meetings.
• Preparing new starter passes and forms.
• Responsible for keeping an accurate record of Temporary Passes and keys.
• Setting up of IT equipment in meeting rooms.

Client Services Team Leader Key Skills & Requirements:

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• Previous Supervisory / Team Leading experience
• Excellent communication skills, with the ability to adapt and communicate with colleagues and clients in a highly pressurised environment.
• High attention to detail.
• Confident IT skills and willing to learn new systems.