Client Services Manager
New Today
Client Services Manager
Salary: £40,000 £45,000
Location: Fleet
Hours: Full-time (40 hours per week)
We are seeking a commercially minded and hands-on Client Services Manager to lead a team supporting self-employed clients with their tax obligations. This role combines operational leadership, client relationship management, and a strong understanding of tax regulations to drive excellent service and commercial performance.
Key Responsibilities
Own and deliver key performance indicators including client retention, upsell rates, revenue per client, and overall team performance.
Foster a sales-focused, client-first culture within the service team.
Collaborate with other internal departments to ensure smooth client onboarding and seamless service delivery.
Contribute to wider business initiatives, including pricing strategy, commercial reporting, and process improvements.
Oversee the accurate and timely submission of client tax returns in compliance with HMRC legislation.
Drive continuous improvement in operational processes, team efficiency, and service delivery.
Provide regular reports and data analysis to support senior leadership decision-making.
Coach and develop team members, conducting regular 1:1s, setting clear goals, and addressing performance proactively.
Champion a collaborative and high-performing team culture with clear accountability.
Conduct internal audits of self-assessment retur...
- Location:
- Fleet
- Salary:
- £40,000 - £45,000 /annum
- Job Type:
- FullTime
- Category:
- Customer Service & Support
