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Client Services Executive

Why Ryan?

• Competitive Compensation and Benefits

• Home Office Stipend

• Business Connectivity Reimbursement (Phone/Internet)

• Gym Membership or Equipment Reimbursement

• LinkedIn Learning Subscription

• Flexible Work Environment

• Tuition Reimbursement After One Year of Service

• Accelerated Career Path

• Award-Winning Culture & Community Outreach

• Full Training Provided:No previous experience within the property tax industry is required—you’ll receive comprehensive industry training to set you up for success.
• Innovative Environment:Be part of a forward-thinking company that values your input and creativity.
• Career Growth:Partner with experienced managers and team leaders to develop a personalized career and personal development plan.
• Supportive Team:Work within a shared service environment where collaboration and mutual support are key.
• Flexible Work Model:Enjoy the best of both worlds with our hybrid working policy—3 days in the office and 2 days working from home each week.
• Generous Holiday Policy:Benefit from ourTake What You Needunlimited holiday allowance, designed to give you the flexibility to rest, recharge, and maintain a healthy work-life balance.

Duties and Responsibilities:

• Client Engagement:Proactively gather essential information and documentation from small to medium-sized business clients to enable Ryan to maximize their clients’ savings opportunities.

• Expectation Management:Clearly communicate processes and timescales to clients, ensuring transparency and understanding.

• Relationship Building:Deliver exceptional service to build and maintain strong client relationships.

• Data Accuracy:Keep client records up to date and accurate, reflecting any changes correctly.

• Opportunity Identification:Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored.

Education and Experience:

• Positive Attitude:You are engaging, assertive, and bring a positive energy to your role.

• Customer Focused:You have at least 12 months of experience in a telephone-based role, working towards targets with a focus on sales, upselling, or cross-selling.

• Relationship Building:Your ability to engage in conversation and earn trust is second to none.

• Goal-Oriented:You are motivated by delivering outstanding service and achieving targets.

• Excellent Communicator:You have an exceptional telephone manner and can compose professional emails and reports.

Computer Skills:

• Tech Savvy:Comfortable with MS Office and quick to learn new tools.

About Us

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.

Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law.

It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or peoplegroup@ryan.com if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable a ccommodation in order for you to perform its essential functions.

Click here to view the entire EEO poster and supplement.

*Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act ( AODA ) and the Canadian Human Rights Act , Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*.

Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information . To change or modify any personal information previously provided, please click here to access our Data Subject Access Request form .