Since launching in 1989, CMC Markets has become one of the world's leading online CFD and financial spread betting providers, with nearly 45 million trades executed annually across Europe, Asia Pacific and North America.

CMC Markets is hiring a Client Services Executive in London on a 6-month fixed-term contract . The role will support the wider team in ensuring strong customer service coverage during a period of growth across the business. It will help maintain a high standard of client support across multiple areas of the organisation. This position plays an important role in ensuring customers receive timely and effective assistance.

*This role requires 5 day onsite in our office near Liverpool St station*

Role and Responsibilities: Provide high calibre client service to ensure a positive client experience

Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education.

Proactively respond to and manage inbound client queries professionally and efficiently.

Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.

Monitor competitor companies within related markets and app...