Digital Account Director – Client Services

Location: London (Hybrid working)

Salary - circa £55K

About the Role

We’re looking for an experienced Digital Account Director to lead senior client relationships and drive strategic digital delivery across key agency accounts. This is a client-facing leadership role, ideal for someone who thrives in a fast-paced agency environment and enjoys turning complex client challenges into impactful digital solutions.

You’ll act as a trusted partner to senior stakeholders, own account performance and commercial outcomes, and work closely with strategy, creative, media, and technology teams to deliver best-in-class work.

What You’ll Be Doing

Client & Strategic Leadership

• Own and lead senior client relationships across one or more key accounts
• Act as a trusted advisor, shaping digital strategy aligned to client business goals
• Lead strategic planning sessions, roadmap development, and quarterly business reviews
• Identify opportunities for account growth, upsell, and cross-sell

Account & Commercial Ownership

• Take full responsibility for account health, including revenue, forecasting, and profitability
• Oversee scopes of work, contracts, and change control
• Partner with agency leadership and new business teams on organic growth opportunities

Delivery Oversight

• Provide senior oversight of digital delivery across disciplines including web, UX, performance marketing, CRM, data, content, and paid media
• Ensure work is delivered on time, on budget, and to a high standard
• Proactively manage risks, issues, and senior-level escalations

Team Leadership

• Lead, mentor, and support Account Directors and Account Managers
• Champion best practice in client service and agency ways of working
• Collaborate closely with delivery, strategy, creative, and media teams

Performance & Reporting

• Oversee reporting, insights, and performance reviews
• Ensure clients receive clear, actionable recommendations and measurable results