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This role is for the Sr. Director of Sales Operations for the Client Growth & Tech Sales organization. This Operations Partner role will be part of the Sales Operations & Planning team and will support key leaders across the EMEA Tech Sales & Tech Advisory teams. This role will provide strategic and operational support by partnering with sellers, advisors, and team leadership on key activities:

Support core tech sales activities in alignment with annual tech sales goals and objectives

Drive forecasting process & partner with Sales team to improve forecast accuracy Drive SFDC data hygiene processes Monitor and analyze sales performance metrics to identify areas of improvement Partner with leaders and Reporting & Analysis team to create sales & seller performance reporting and action plans Support sellers sales play planning and execution

Support Tech Advisory function in EMEA aligned with goals and objectives of Tech Advisory Function

Support advisory leadership in strategic planning Monitor and analyze NPS & VOC performance metrics to identify opportunities for key clients Support key stakeholder communication plans & deliverables Develop and maintain relationships with key internal stakeholders and customers Drive/support operational priorities as defined by sales leader

Support EMEA tech partnerships team to achieve pipeline, sales and relationship goals (in alignment with global tech partnerships organization)

Managing some priority in-region partner relationships (i.e., IBM, ServiceNow, Eptura) Executing in-region partner growth activities (i.e., co-selling workshops, QBRs, etc.) Manage in-region priority escalations Project managing strategic initiatives Ensure deal registration processes are followed

Provide business/strategy support for APAC/EMEA Tech Sales & Tech Advisory leader

Participate in strategic planning processes Program manage priority strategic programs Create senior executive communication packs/presentations to support overall business needs and priorities

Role Requirements:

Bachelor's degree in Business Administration, Sales, or a related field (Master's degree ). 5+ years experience and proven track record of success in sales-related operations and execution activities that support growth and operational excellence Flexibility to support APAC stakeholders/schedules as needed Advanced Salesforce skills Drive/support programs, priorities and asks from other groups that the sales and advisory teams are responsible for (marketing, operations, training, HR, etc.) Collaborate with other functions to streamline processes, fix issues and optimize activities. Share knowledge and successes with Sales Operations team so benefits & improvements are identified and driven globally Excellent leadership and communication skills, with the ability to influence and collaborate effectively with broad cross-functional teams to achieve growth & operational objectives Excellent executive communication skills in the following areas: creating senior executive storylines and talk tracks based on results & data; creating high-quality executive presentations (and driving the needed iterative, collaborative draft & review cycles); excellent verbal and written communications Excellent program management and deliverable creation skills Expertise leading diverse core teams through a strategic planning process toward a common goal Strong analytical skills with the ability to interpret data and generate actionable insights Extensive knowledge of sales processes, methodologies, and sales technology stack

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