Client Account Manager (Music/Theatre/Visitor Attractions)Location: London, United KingdomOverviewWe are seeking a proactive and client-focused Client Account Manager (Music/Theatre/Visitor Attractions) to manage and grow relationships with partners in live entertainment and cultural attractions. This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effective account management.Key ResponsibilitiesGain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clientsBuild and maintain event and ticket inventory within the webook.com platformCreate training programmes and documentation for clientsDevelop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training servicesAssist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiencyProvide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teamsOversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as requiredRequirementsBachelor's degree in Business, Marketing, Arts Management, or related field3+ years of experience in account management within live entertainment, theatre, or cultural attractionsExcellent communication, presentation, and interpersonal skillsStrong problem-solving ability and client service orientationExperience working with ticketing systems and CRM toolsAbility to manage multiple projects and deadlines effectivelySeniority levelAssociateEmployment typeFull-timeJob functionBusiness DevelopmentIndustriesIT Services and IT Consulting #J-18808-Ljbffr