Soft FM Cleaning Manager

Location: Helensburgh
Salary: £34,000

We're looking for an experienced Soft FM Cleaning Manager to lead the day‑to‑day delivery of high‑quality facilities services on site. This is a varied, hands‑on role with responsibility for both self‑delivered services and third‑party contractors, ensuring an exceptional experience for clients and customers at all times.

The Role

You'll be accountable for the delivery of all Soft FM services, including cleaning (site, mess, reactive and specialist), waste management, and associated facilities services. Acting as the client's representative, you'll manage, drive standards, lead teams, and ensure full compliance across health, safety, quality, and financial controls.

Key Responsibilities

• Deliver all Soft FM services in line with contractual agreements and SLAs
• Manage and coordinate third‑party contractors and supply chain partners
• Lead, motivate, and develop on‑site facilities teams
• Maintain excellent client relationships and proactively address needs
• Ensure statutory, health & safety, fire, hygiene, and compliance standards are met
• Control budgets, monitor spend, and ensure value for money
• Identify service improvements, efficiencies, and commercial opportunities
• Oversee audits, reporting, training, and accurate record‑keeping

About You

• Proven experience in Soft FM management (essential)
• Strong people management skills, including performance management and development
• Confident managing reactive and planned works in a live environment
• Excellent customer service and stakeholder management skills
• Highly organised with strong attention to detail
• Comfortable working within a robust corporate Health & Safety culture
• Financially astute with experience in budget and cost control
• Smart, professional, and confident communicator
• Full UK Manual Driving Licence (essential)

Desirable Qualifications

• BIFM membership
• BICSc / NVQ or equivalent cleaning qualification
• IOSH or NEBOSH Certificate

Why Join Us?

You'll be part of Compass Group, representing a brand known for quality, safety, and service excellence. We offer a supportive environment, opportunities to develop, and the chance to make a real impact on site every day.