PURPOSE OF THE ROLEDue to the growth within Workplace an exciting new opportunity has been created for a Senior Contracts Manager to join our passionate and driven Management team to service our clients in the North of Birmingham. Our current client base is approximately £1.2m which includes multiple high value clients that are part of our National Client base. You would be required to support and manage both our Clients and Staff to ensure the highest level of service delivery, through developing Client relationships, innovation, and excellent communication skills and to further develop this area.The successful candidate would be an experienced Soft Facilities Management professional with a proven track record in a complex 5-star delivery environment, a great ability to multi -task with experience in Education and Commercial cleaning. Our clients operate 365 days a year so flexibility to work out of hours or weekends (minimal) will be required. We are also looking to recruit an apprentice to support and grow within this role.To promote WORKPLACE values to colleagues, clients, and competitors.Experience of Medical sector soft services preferable, training and support will be given.Either NEEBOSH qualified or willing to study for accreditationFUNCTIONS/RESPONSIBILITIESTo take direct responsibility for key client relationships and to manage Clients.Responsible for all budgets, promoting new initiatives that the Company introduces, problem solving, training and development of all staff. To work with the Operations Director to continuously improve our service offering to best in class through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for our team to excel. To help our team continue the drive towards sustainability, in all aspects of the business, recycling, replacement of chemicals with bio-remedial products, sustainable suppliers.As the leading representative for WORKPLACE in The North of Birmingham, to act with the highest ethics and integrity. To treat all colleagues with respect and professionalism, promoting the highest standards in every aspect of the business.People Management Health & Safety Management Budget ManagementContract ManagementCustomer Relationship ManagementTaking overall responsibility and accountability for the prevention of work-related injury and ill health, as well as the provision of safe and healthy workplaces and activities.Ensuring that the OH&S policy and related OH&S objectives are established and are compatible with the strategic direction of the organisation.KEY RESULT INDICATORSSuccessful candidate will be responsible for all aspects of operations in The North of Birmingham at Intelligent Workplace Solutions Ltd some duties listed below. Overall responsibility for daily operation of all contracts Knowledge of Grievance & Disciplinary ProceduresHealth & safetyTUPE & Knowledge of Employment LawControlling Budgets payroll, cleaning materials and equipmentCheck and manage time & attendance system, wage payments within payroll software monthlyCheck and manage wage % each month in line with budget.Management accounts Minimising terminations Maximising contributionAdditional Sales i.e., add on contract work and additional building services, Organic growth Soft services, such as Carpet cleaning, washroom services, waste & other Hard services such as M&EPromote Salesforce, Elog and any new innovations/ ideas. People Management skills to deal with Clients & staff, dealing with help desk cases.Training & Developing of the team. Managing contracts to highest standards Staff recruitment and managementEnsuring Staff holidays/absences are covered.Experience of recruiting and managing local staffClient Audits/ Site inspections with & without Managers Quality Service Audits with Clients to ensure delivery of services to all aspects. Knowledge of payroll software, ideally Cleanlink payroll Microsoft 365Contract reviews prior to contract anniversaries each year.This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to details every activity. Specific tasks and objectives will be agreed with the successful candidate on an annual basis. The successful candidate will be required always to perform any other reasonable task, as requested by the Operations Director, to meet the operational needs of the business.As an equal opportunity employer, we welcome people from all backgrounds, including those who are neurodivergent. We understand that different minds bring different strengths, and we're committed to creating an accessible and supportive environment where everyone can realise their potential.JBRP1_UKTJ