Claims Service Adviser - Glasgow, G2 8JX

Claims Service Adviser

Are you a Claims Handler with experience in handling UK commercial claims? Are you able to build strong, lasting relationships with clients, and secure them the best possible claims outcomes? If so, we might have the perfect opportunity for you. This role can be based in either Glasgow, Leeds or Manchester.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Managing a diverse portfolio of claims, with the opportunity to develop in other lines of business.
• Dealing with cases in line with FCA guidelines; relevant pre-action protocols and managing cases within Claims Portal.
• Establishing relevant coverages and handling within delegated authority end-to-end.
• Providing expert advice/advocacy, technical analysis and litigation support to clients to facilitate the settlement of claims.
• Liaising with a variety of stakeholders and establishing and maintaining key client contacts.
• Establishing and maintaining electronic claim files; process claims information and co-ordinate internal claims-related activities.
• Maintaining and reviewing appropriate claims reserves.
• Working in compliance within Aon UK Limited policy guidelines, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interest or reputation of any Group Company.

How this opportunity is different

As a Claims Service Adviser, you will be responsible for managing a varied portfolio of claims within an allocation of commercial corporate clients. Yours will be a key role in ensuring all claims progress without delay and to an optimal conclusion. Responsibilities will include:

Skills and experience that will lead to success

• Experience in handling UK Commercial Insurance Claims, with technical proficiency across various claim types, including property and liability.
• Ability to work in a fast-paced environment. Displaying flexibility and adaptability yet able to work in a structured manner.
• Strong organisational skills
• Strong interpersonal skills.
• Excellent negotiation skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email