Role: Claims Handler Location: Birkenhead ( 2 days in the office per week) Permanent Job Purpose: To work within a Claims environment, processing and handling of new and existing Structural Warranty claims. You will manage your own caseload of claims within a delegated authority, aiding and supporting the Claims Team Leader and Head of Claims, liaising as necessary with Policyholders, Solicitors, Technical Surveyors and insurers, and operating strictly within FCA Regulations & Guidelines. Key Responsibilities: Answering calls and emails from Policyholders, providing advice on the claims process and an excellent customer experience at all times. To act as the main point of contact for Policyholders who have submitted a claim Collect accurate information and documents to proceed with a claim ensuring that all information is accurately recorded and maintained on the claim file. Assess a claim made by a policyholder fairly and consistently to ensure that correct coverage decisions are made. Pr...