City Hotel General Manager luxury Hotel and Club - Mongolia -culturally rooted, nature-integrated luxury

Position Title: General Manager

Location: Mongolia

Industry: Luxury Hospitality

Position Overview:

We are seeking a experienced youthful thinking General Manager to lead the launch and long-term success of a newly opened luxury hotel in Mongolia, More than a hotel, this property is a culturally rooted, nature-integrated luxury destination, inspired by the philosophies of Aman and Rosewood—yet with a distinct Mongolian soul.

The successful candidate will bring their own unique brand vision to life across every dimension: from the guest journey and experiential design to the internal team culture and operational excellence. The role requires a leader who can balance refined luxury with authenticity, delivering world-class service while preserving a deep connection to Mongolia’s land, traditions, and spirit.

Key Responsibilities:

Brand & Experience Leadership

Act as the chief ambassador of the hotel's luxury positioning and Mongolian identity, ensuring all guest experiences are aligned with the brand ethos.

Collaborate with ownership and creative partners to refine and deliver the brand narrative across all touchpoints—architecture, service, cuisine, wellness, and cultural immersion.

Lead the development of curated experiences that reflect Mongolia’s heritage, environment, and values, setting a new benchmark in nature-based luxury travel.

Operational Excellence

Oversee all day-to-day hotel operations, including Rooms, F&B, Spa, Guest Experience, Engineering, Finance, and HR.

Ensure adherence to Leading Hotels of the World standards while delivering warm, personalized service that reflects the brand’s unique character.

Implement sustainable practices across operations, in alignment with the hotel’s environmental and cultural stewardship values.

Team Culture & Development

Build, inspire, and mentor a high-performance team that reflects both local cultural authenticity and international luxury standards.

Foster a service-driven, learning-oriented culture that values empathy, integrity, and craftsmanship.

Develop leadership talent, especially among Mongolian team members, creating pathways for long-term growth and excellence.

Strategic & Financial Stewardship

Shape and execute the long-term strategic vision of the hotel in collaboration with the ownership group.

Lead budgeting, forecasting, and business planning with a strong focus on profitability, guest satisfaction, and asset value growth.

Maintain full accountability for guest satisfaction scores, financial results, and brand reputation.

Qualifications:

Minimum 10 years’ experience in luxury hospitality, including at least 5 years in a General Manager or Resort Manager role.

Experience managing properties aligned with ultra-luxury brands such as Aman, Rosewood, Six Senses, or similar.

Proven ability to lead high-touch experiential properties in remote or nature-based destinations.

Strong understanding of luxury guest expectations and ability to deliver intuitive, elevated service.

International experience required; Asia experience strongly preferred.

Demonstrated ability to manage multicultural teams and nurture a culture of excellence and empathy.

Exceptional communication, emotional intelligence, and leadership presence.

Preferred Attributes:

Deep appreciation for Mongolian culture, environment, and craftsmanship—or a genuine desire to immerse in and respect it.

Entrepreneurial mindset with the agility to navigate startup challenges and create structure from the ground up.

Strong design and aesthetics sensibility, able to work in tandem with creative and architectural partners.

Passion for wellness, sustainability, and destination storytelling.

Application Process:

Interested candidates are invited to submit a detailed CV and a cover letter describing their leadership philosophy, relevant experience, and vision for luxury hospitality rooted in place and purpose. Only shortlisted candidates will be contacted.

Qualified candidates are invited to submit their resume and a brief cover letter detailing relevant experience to: steve@renardinternational.com. Only candidates with applicable luxury hotel experience will be considered.