Cisco Customer Success Practice Lead (1 Braham Street, London, United Kingdom)Closing Date: Tuesday 19th August 2025Locations: Birmingham, Bristol, London or Manchester Why this job mattersBT is launching a new Cisco Customer Success team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey. As Cisco Customer Success Practice Lead, you’ll define the strategy, build the team, and embed a customer-first mindset across BT’s Cisco business. Your leadership will fuel retention, upselling, and acquisition of large, complex Cisco contracts with BT’s corporate and public sector customers —directly impacting BT’s market share and long-term success. This is a high-impact role with visibility across the organisation—ideal for someone looking to shape strategy, lead cross-functional collaboration, and build deep expertise in scaling customer success operations.  Your impact will directly contribute to BT’s growth and long-term success.What you’ll be doing•    Leading BT’s Customer Success practice to drive customer health, retention and growth. •    Design and delivery of customer success plans that align technology adoption with customer goals and indust...