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Job Description

Background:\n\nThe Chief Operating Officer is accountable for the end-to-end delivery of the businesses products and services, ensuring the business operates efficiently, reliably and at scale. This role owns operational performance across manufacturing, engineering, supply chain, quality and customer delivery, translating strategic ambition into disciplined execution.\n\nAs a member of the Executive Leadership Team, the COO ensures that operational capability keeps pace with commercial growth and product innovation. They are responsible for building a scalable, high-performing operational engine that delivers strong quality outcomes, cost control, regulatory compliance and customer satisfaction.\n\nThe role provides executive oversight of programme governance, resource allocation and technical execution, ensuring critical initiatives are prioritised, delivered on time and aligned to long-term strategic objectives.

With accountability for health, safety, environmental standards and product reliability, the COO safeguards operational integrity while driving continuous improvement.\n\nOperating at the intersection of engineering excellence and manufacturing scalability, the COO plays a defining role in strengthening delivery performance, protecting margin and enabling sustainable growth in a technology-led clean energy environment.\n\nOverview\n\nOwn and lead the end-to-end delivery of products and services, ensuring the business operates efficiently, reliably, and at scale, with strong quality, safety, and customer outcomes.\n\nOperational Delivery & Execution\n\nFull accountability for operational performance across manufacturing, engineering, supply chain, quality, and customer delivery.\n\nEnsure reliable execution of customer orders, product development, and operational commitments.\n\nTranslate strategic priorities into executable operational plans and programmes.\n\nManufacturing & Production Excellence\n\nLead factory operations to deliver cost-effective, scalable, and high-quality production.\n\nDrive efficiency, yield, and margin improvement using Lean Six Sigma principles\n\nEnsure appropriate balance of permanent and agency resources to support demand.\n\nEngineering, Materials & Technical Execution\n\nOwn engineering and materials science execution aligned to the agreed product roadmap – working closely with Head of Product Strategy.\n\nEnsure disciplined technical development, change control, and design for manufacturability.\n\nMaintain technical coherence and standards across all products and variants.\n\nSupply Chain, Planning & Continuity\n\nEnsure uninterrupted production through robust procurement, planning, logistics, and supplier management.\n\nManage supply chain risk, lead times, inventory, and cost control.\n\nSupport new product introductions and scale-up through effective supplier and planning integration.\n\nProgramme Management & Resource Allocation\n\nOwn programme governance and resource allocation across operational and technical projects.\n\nEnsure critical projects are prioritised, resourced, and delivered on time and to budget.\n\nProvide clear visibility of delivery progress, risks, and dependencies.\n\nQuality, Reliability & Compliance (QHSE)\n\nLead continuous improvement in product quality, field reliability, and operational compliance.\n\nEnsure audit readiness and adherence to health, safety, environmental, and regulatory standards.\n\nOwn root cause analysis and corrective actions for failures and customer issues.\n\nCustomer Support & Technical Experience\n\nOwn post-sale technical support, customer service, installer support, and technical escalation.\n\nEnsure effective feedback loops from the field into engineering and production.\n\nDrive improvements in customer satisfaction and long-term reliability.\n\nReporting, Governance & Operational Culture\n\nEstablish clear operational KPIs covering delivery, cost, quality, safety, and productivity.\n\nProvide regular, data-driven updates to the CEO, OLT, and Board.\n\nBuild a disciplined, execution-focused operational culture with clear accountability.\n\nQualifications:\n\nEssential\n\nBachelor’s degree in Engineering, Manufacturing, Operations Management or related discipline\n\n * Significant senior leadership experience in manufacturing or technology-led operational environments\n\n * Demonstrated experience scaling operations within a growing organisation\n\n * Strong knowledge of Lean manufacturing and continuous improvement methodologies\n\n * Health and safety certification (IOSH or equivalent as minimum)\n\nDesirable\n\n * Master’s degree (e.g., MBA or Engineering discipline)\n\n * Chartered status (e.g., CEng or relevant professional body)\n\n * Six Sigma certification\n\n * Programme or portfolio management certification\n\n * Experience within clean energy, thermal systems, or advanced manufacturing sectors\n\nSills & Expertise:\n\nTechnical:\n\nData analysis and reporting\n\nProject management (programme governance and delivery)\n\nIT systems and software proficiency (ERP, planning systems, reporting platforms)\n\nProcess improvement and efficiency (Lean, Six Sigma)\n\nCompliance and regulatory knowledge (Health and Safety, environmental standards)\n\nAutomation and AI implementation in business processes\n\nLeadership and management:\n\nTeam management\n\nCoaching and mentoring\n\nPerformance management and feedback\n\nStakeholder engagement and management\n\nChange management and organisational development\n\nCommunication and collaboration:\n\nVerbal communication at executive level\n\nPresentation and public speaking (board level reporting)\n\nCross-functional collaboration\n\nCustomer and strategic relationship management\n\nNegotiation and persuasion\n\nWriting effective reports and board-level updates\n\nAdapts communication for the audience\n\nProblem solving and analytical skills:\n\nCritical thinking and decision-making\n\nRisk assessment and problem mitigation\n\nProcess design and optimisation\n\nRoot cause analysis\n\nTrouble-shooting and resolving operational issues\n\nPersonal and organisational skills:\n\nTime management and prioritisation at executive level\n\nPrioritisation and multitasking\n\nOrganisational efficiency and workflow management\n\nAttention to detail\n\nAbility to work independently\n\nPersonal attributes\n\nSelf-motivation:\n\nResults driven\n\nProactive and takes initiative\n\nDriven by achieving goals and delivering results\n\nShares knowledge and supports the development of others\n\nIntegrity and ethics:\n\nDemonstrates sound judgment and integrity\n\nAccountable and reliable\n\nTakes ownership of challenges and sees them through\n\nMaintains professionalism under pressure\n\nTakes pride in delivering high-quality work\n\nEmotional intelligence:\n\nBuilds positive relationships with colleagues and stakeholders\n\nEffectively manages conflict and difficult conversations\n\nEncourages collaboration and teamwork\n\nRespectful and professional in all interactions\n\nOpen mindedness:\n\nThinks strategically and considers the bigger picture\n\nBalances short-term needs with long-term strategic goals\n\nSeeks and applies feedback for self-improvement\n\nResilience and adaptability:\n\nResilient and handles challenges well\n\nComfortable with ambiguity and change\n\nAble to work under pressure\n\nSeeks opportunities for improvement and efficiency\n\nOur Referral Incentive:\n\nDue to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.We offer a £500 referral if you introduce someone we place - see our website for details We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK

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