Chief of Staff (Retail & Operations Lead)

New Yesterday

Chief of Staff (Retail & Operations Lead) Sector: Customer Service/RetailType: Full‑time, PermanentLocation: London Salary: £45‑50K per annum, commensurate with experience.Hybrid working arrangement available. Working hours 9:00‑17:00 Monday‑Friday. Responsibilities
Translate CEO strategy into operational execution across retail, projects and workflows. Design and optimise operational processes, manuals and project management frameworks. Manage ordering, inventory, logistics and import processes in coordination with HQ in Japan. Support business expansion, including new store launches and operational improvements. Drive efficiency through data analysis (spreadsheets) and digital/AI tools. Deliver premium in‑store customer experience and represent the brand on the shop floor. Communicate the value and story of Japanese traditional products to customers. Train, mentor, and manage store staff. Build and standardise store operations. Support new store openings and retail expansion initiatives.
Ideal Candidate Essential
3+ years of team management experience in retail, hospitality or a startup environment. Hands‑on mindset with willingness to engage in customer‑facing retail operations. Strong data analysis skills and proficiency in digital tools. Business‑level Japanese and English.
Desirable
Experience in airlines, luxury hotels or premium hospitality. Experience with tech or startup companies. Experience working closely with senior leadership (e.g. CEO support). Proven track record in driving sales performance or improving customer satisfaction.
Benefits
Staff discount. Pension scheme.
Right to work Applicants must have the right to work in the UK without any restrictions; the company does not offer visa sponsorship. #J-18808-Ljbffr
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Location:
Greater London
Job Type:
FullTime

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