We are looking for a motivated, organised and people-focused Charity Shop Manager to lead one of our retail shops. Our shops play a vital role in funding our life‑saving work, and you’ll be at the heart of creating a welcoming, vibrant space that inspires customers, supports volunteers, and generates essential income for dogs who need us most. What you’ll be doing

Lead and support a brilliant team of volunteers, creating a positive and rewarding environment for everyone. Drive sales and customer engagement, ensuring your shop looks fantastic and reflects Hope Rescue’s values and brand. Manage stock flow, merchandising and pricing to maximise revenue and deliver a great shopping experience. Recruit, train and support volunteers, ensuring they feel valued and confident in their roles. Oversee cash handling, daily banking, and financial controls to ensure accuracy and compliance. Deliver excellent customer service — both on the shop floor and behind the scenes. Ensure the shop is safe, clean and welcoming for customers, volunteers, dogs, and visitors. Represent Hope Rescue in the local community, building relationships to encourage donations and support.

What we’re looking for

Enthusiastic retail professional (charity shop experience welcome but not essential). Natural people person who enjoys leading teams and creating a warm, inclusive shop culture. Organised, positive and able to think on your feet. Comfortable managing daily shop operations, from visual merchandising to cash handling. Confident using tills/EPOS and basic IT systems. Passionate about animal welfare and committed to Hope Rescue’s mission.

Why join Hope Rescue? You’ll be part of a caring, friendly charity that genuinely values its people. Every day, you’ll see the impact your work has on the lives of dogs in need. You’ll join a supportive team and have opportunities for training and development. You’ll help create a welcoming community space that customers love coming back to. To apply please upload your CV and Cover Letter to our vacancy page. (Note you can upload multiple documents before submitting your application) We plan to hold interviews for this position in early January 2026. #J-18808-Ljbffr