Intro

An exciting opportunity to join the Rail Administration team as a Channel Manager on a permanent basis working from our Darlington office. (Hybrid working)

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of fair challenge, align to the best interests of our members.

The role

This role is responsible for securing our members' future by leading the Rail Channel teams to deliver a member-first and high-quality administration service to the Trustees, employers, and our members.

As the Channel Manager, you will lead the teams to deliver a right-first-time service, meeting both the SLAs and member-first measures. You will use MI and operational insights and have a clear understanding of the resource levels required within the team, proactively managing any resource challenges to minimize impact on service delivery.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The person

The successful candidate will have demonstrable operational experience of leading, coaching, and supporting a team to ensure it operates effectively, meeting SLAs, and providing an excellent customer experience. Experience of using MI to make sound business decisions and managing and motivating a team through change initiatives is essential, supporting continuous improvement.

We seek someone who can support, coach, and mentor the current team collaboratively. Decisiveness, pace, and the ability to drive innovative solutions for effective customer service are key. Excellent verbal and written communication skills and resilience when faced with challenges are also important.

What we can offer you

• A competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• Membership of the Railways Pension Scheme, a Defined Benefit scheme providing a pension for life and a lump sum on retirement, based on your service and pay
• 4x Life Assurance cover
• Colleague referral scheme

Health & Wellbeing

• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• Support for hybrid and flexible working, including very generous family leave (12 months full pay maternity leave and 6 months full pay paternity leave)
• Buy and sell holidays
• Give as you earn scheme
• Paid volunteering days
• Flexible half-day leave
• Electric vehicle leasing
• Cycle to work scheme

Next Steps

If you would like to apply, please click on the apply button or visit our Careers Page by 20th January 2025.

Railpen is committed to creating an inclusive and diverse environment. We value diversity and welcome people from all backgrounds and walks of life.