Our client, a leading Telco firm, is looking for an experienced Change Project Manager to join them on a Customer Service (CX) Transformation programme. You’ll bring proven re-engineering experience with Contact Centres - ideally gained within the telecoms industry - running customer-focused change and driving transformation initiatives. You will be a qualified Prince 2 practitioner, and as Project Manager, your role will be to implement and manage change - ensuring projects are delivered on time, within scope and budget, and aligned with business goals. Key details: Location: Hybrid - 2-3 days per week in Milton Keynes Rate: £550 per day (inside IR35) Contract type: Employment (Umbrella Company) Duration: 6 months, with scope to extend Key Responsibilities: Manage a strategy focused on re-thinking and re-designing core business processes to drive improvements in performance, quality and service Lead end-to-end project delivery from planning through to execution Ensure key milestones and deadlines are met Identify and manage project risks, ensuring timely mitigation Work with stakeholders and SMEs to define project scope and objectives, ensuring technical feasibility Oversee documentation across the full lifecycle of project creation, development, and implementation Track progress to...