We’re looking for a Customer Experience Executive to join our team on a fixed term basis to act as a first point of contact for our pubs and beer brands. This role is essential in helping ensure we resolve feedback and complaints while championing exceptional experiences. You will work closely with internal teams to deliver high quality moments, drive continuous improvement and ensure every customer interaction reflects our commitment to be a long-lasting, positive force in the South West.

Key Responsibilities Manage customer feedback, complaints, and compensation across our pubs, inns, and beer brands. Collaborate with internal teams to resolve issues efficiently. Prepare reports and analyse data to support continuous improvement. Communicate clearly with customers via phone, email, and online platforms. Use Reputation.com to log feedback, troubleshoot issues, and produce insights. Support initiatives and projects that enhance customer loyalty and experience. Manage your diary and priorities to meet deadlines and service standards. About you Previous customer service experience, ideally in hospitality or retail. Excellent communicator with strong interpersonal skills. Organised, detail-oriented, and able to prioritise in a fast-paced environment. Proac...