CCTV Technical Support Engineer

Sensormatic Solutions, a unit of Johnson Control, is a leading global provider of integrated performance and security solutions for retailers, currently deployed in more than 80 percent of the world's leading retailers. Sensormatic streamlines in-store operations and provides customers with seamless, personalized shopping experiences. Over the past 50 years, our solutions have kept hundreds of millions of people safe. We establish connections and fill information gaps to provide retail companies with a global, instantaneous, and determining view of inventory, customers, store staff and the business environment. We protect assets and people by helping to ensure a safe environment throughout the entire customer journey.

What you will do

The Technical Support Engineer oversees providing expert technical support on the different technologies of the Company, in the field of Electronic Security: CCTV, Intrusion, EAS and Access Control, both to the end customer of Retail & Building Solutions, and to the different departments of the company.

How you will do it

· Provide technical support for the commissioning, reactive and maintenance of CCTV systems

· Assist field technicians in the installation and maintenance of CCTV technologies, according to business strategies.

· Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation.

· Download and share CCTV footage for investigation purposes.

· Remote diagnostics for CCTV health checks

· Remote support to triage reactive call outs

· Remote resolution of CCTV faults

What we look for

· Technical education, for example vocational upper secondary qualification in electronics, information technology & communications, electrical engineering, or automation technology.

· Previous technical experience in EAS and RFID technology.

· Willingness to travel internationally over 30%.

· English, advance level is a must.

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