C ase Manager (Mortgage Services) Must live within 20 miles of Norwich Brand:

Haysto

The UKs No.1 Specialist Mortgage Broker Salary:

£25,000 basic + bonus (OTE £28,600) Location:

Norwich (Full-time, office-based) Hours:

MonThurs 9am6pm, Fri 9am5pm Start:

April/May 2026 (interviews ongoing) Why Join Haysto? 36 days holiday (including your birthday) Company pension Share scheme

own a piece of the business Referral programme Regular company events Clear progression pathways Casual dress About Us Haysto is the UKs leading specialist mortgage broker, known for solving complex cases others cant. With a 4.9 Trustpilot rating and winner of the 2025 Treating Customers Fairly Award, were scaling fast in 2026 following our partnership with Experian. The Role As a Case Manager, youll take ownership of mortgage applications from submission through to offer. Youll keep cases moving, solve problems quickly, and deliver a seamless customer journey. Your work directly impacts speed to offer, customer satisfaction, and overall performance. What Youll Do Manage a pipeline of applications through to completion Review lender feedback and ensure criteria is met Liaise with lenders, solicitors, and customers Maintain compliance and accurate documentation Proactively resolve issues and prevent delays Work closely with advisers and internal teams Keep customers informed throughout What Were Looking For Strong admin or case management experience Excellent communication skills Highly organised with great attention to detail Able to manage multiple cases in a fast-paced setting Confident handling high customer interaction Proactive, accountable, and solutions-focused Strong IT skills and a team-first mindset Why Haysto? Were a high-performance, high-trust team where ideas are welcomed, momentum matters, and results are owned. If you want to be part of a fast-growing, tech-driven business making a real impact, we want to hear from you. Apply now or contact Darren Robins, Head of Talent, on 01603 249267.

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