Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Caretaker

Blackwall Reach Office – London

£29,912 - £31,486 per year

40 hours per week – Monday to Friday, 8am to 16:30pm

We have an opportunity for a Caretaker to join our team in London, to provide an effective estate maintenance service that meets customer and organisational needs.

This role sits within Property Services, which is responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.

The role of Caretaker will include:

• Providing an effective estate maintenance service by undertaking caretaking, cleaning, basic repair and grounds maintenance duties in accordance with local and legislative procedures to meet customer and organisational needs
• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed to meet organisational standards
• Carrying out risk assessments to identify and report any potential maintenance issues to ensure a safe environment is maintained and to support planned maintenance programmes
• Ensuring tools and equipment are maintained in good condition and used in line with policies and procedures and relevant regulations, reporting faults, hazards and inappropriate practice promptly, to ensure a safe living and working environment
• Ensuring all supplies and stocks are ordered, maintained and stored appropriately in line with regulation and organisational procedures
• Maintaining relationships with internal and external customers, providing accurate and timely information on progress and respond positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract specifications and escalate complaints as appropriate
• Providing regular reports for Senior Managers regarding health and safety issues and buildings maintenance

Skills and experiences:

• Able to demonstrate a competent level of numeracy and literacy
• Experience in a similar role or completing similar tasks
• Some experience of working to deadlines and prioritising workloads
• Practical experience of carrying out risk assessments
• Working knowledge of Health and Safety legislation
• Knowledge of Control of Substances Hazardous to Health (COSHH) guidelines
• Basic communication skills for reading written instructions and updating records
• Good interpersonal and customer care skills

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £29,912 per annum (rising to £31,486 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 16 April 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.