Care & Treatment Review (CTR) Coordinator

Location: London (Putney), UK, on-site with hybrid potential

Hours: 22.5 hrs/week (60% FTE) with potential for full-time

Salary: Up to £27,100 FTE

About Positive Support Group:

We're Positive Support Group (www.positivesupportgroup.com), the UK's largest NHS-commissioned provider of positive behaviour support. We transform lives by coordinating vital Care and Treatment Reviews (CTRs) for individuals with learning disabilities, autism, and mental health difficulties. Our PACCT values (Passionate, Authentic, Collaborative, Courageous, Trustworthy) drive everything we do.

The Opportunity:

This is your chance to step into a pivotal coordination role with a clear path to management! As we grow our client base and contracts, the successful CTR Coordinator will be fast-tracked for promotion to manage other coordinators and transition into a full-time managerial position. If you're ambitious, highly organised, and want to make a tangible impact, this is for you.

About the Role:

As our CTR Coordinator, you'll be the logistical heart of our Transforming Care Division. You'll ensure seamless planning and execution of CTRs across the UK, working closely with NHS Integrated Care Systems (ICSs) and our expert panel members.

You'll be responsible for:

• End-to-End Coordination: Scheduling CTRs, ensuring all parties (patients, professionals, panel) are aligned and attend.
• Expert Matching: Skillfully pairing panel members to service users based on expertise and location.
• Critical Document Flow: Managing all paperwork, ensuring timely distribution and secure handling of sensitive patient data (GDPR/NHS compliant).
• Stakeholder Engagement: Building strong relationships and communicating daily with NHS partners and internal teams.
• Operational Excellence: Proactively troubleshooting issues, escalating as needed, and supporting compliance.

Are You the One?

We're seeking a meticulous, empathetic, and proactive individual with:

Essential Skills & Experience:

• Proven coordination/admin/project support experience, ideally in healthcare or social care.
• Exceptional organisation and attention to detail.
• Strong, confident, and empathetic communication skills.
• Proficiency in MS Teams, Excel, and data storage systems.
• Ability to work independently, manage pressure, and problem-solve.
• Commitment to patient confidentiality, information governance, and safeguarding.
• Experience with data collection systems and stakeholder communication.
• Comfortable in a fast-paced environment, with strong prioritisation skills.

Desirable (but not essential):

• Experience with NHS commissioners or within a C(E)TR environment.

What We Offer (Beyond the Opportunity):

• Competitive salary up to £27,100 FTE.
• Generous holiday allowance (23-28 days + bank holidays) and your birthday off!
• Comprehensive professional development and supervision.
• Well-being support, EAP, and healthcare plan.
• A vital role in a supportive, collaborative team that truly transforms lives.

Ready to launch your career and make a profound impact?

Apply now with your CV and a compelling covering letter to recruitment@positivesupportgroup.com by 21.07.2025.

Join Positive Support Group and help us continue transforming lives.