ob description

Join Staffscanner: Revolutionizing Temporary Staffing in Health and Social Care!

Location: Glasgow

Job Title: Service Manager

Salary: £45,000 DOE

Benefits: 30 days holiday, company sick pay, private health care, cycle2work scheme and more

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About Us

Staffscanner is a leader in temporary staffing for health and social care. Family-owned and based in Glasgow City Centre, we proudly serve clients and candidates across the UK in care homes, hospitals and at home.

Why We're Different:

• Innovative Technology: Our unique app has revolutionized staffing for care homes, the NHS, and private clinics since 2017.
• Proven Success: Connecting over 50,000 high-quality candidates with trusted clients, we've filled millions of hours and received raving reviews.
• People First, Visionary Approach: We're more than just an app — Staffscanner is driving a sustainable, efficient, and quality-focused shift in care staffing by breaking down barriers and raising standards, one shift at a time.

Our Values

At Staffscanner, we believe that caring about quality leads to quality care and our values are the foundation of everything we do.

· We put people first, recognizing that our success is driven by the dedication and care of our staff and the wellbeing of those they serve.

· We improve as a team, fostering a collaborative environment where everyone's contributions are valued, and collective growth is celebrated.

· We take ownership, ensuring accountability and pride in our work.

· We treat everyone with dignity and respect, creating an inclusive culture where every individual feels valued and heard.

· We listen and take action, committed to responding to feedback and continuously enhancing our services.

· We never stop improving, embracing innovation and striving for excellence in all we do without letting the pursuit of perfection hinder progress.

About the Role: The service manager plays a critical role in leading and coordinating the daily operations of our home care services across Scotland. Reporting to the Head of Care and Business Development, this role is responsible for managing the wider operations team, ensuring consistent service delivery, operational compliance, and contributing to the growth of services at a team level.

The postholder will focus on embedding high-quality, person-centred care, supporting the achievement of organisational goals, and fostering continuous improvement across operational teams. They will work closely with the Head of Department to translate strategic priorities into team-level actions and performance outcomes.

Key Responsibilities:

Operational Leadership & Team Management

• Lead and support the team to ensure consistent delivery of safe, high-quality, person-centred care.
• Oversee day-to-day operational performance and workforce management across service areas.
• Ensure compliance with Care Inspectorate standards, Health and Social Care Standards, and relevant legislation.
• Implement performance monitoring systems, audits, and feedback loops to maintain and enhance service quality.

Service Delivery & Improvement

• Work with the Head of Department to implement service development plans and respond to identified areas for improvement.
• Foster a culture of accountability, learning, and continuous improvement across teams.
• Collaborate with internal departments (e.g., HR, Finance, Compliance) to ensure operational needs are met.

Growth & Partnership Support

• Support the execution of business development activities at the team level, including mobilisation of new contracts or services.
• Contribute to tender preparation, mobilisation plans, and integration of new services.

Identify local opportunities for service innovation and community partnerships.

Skills Required:

• Substantial operational leadership experience in the health or social care sector, ideally in domiciliary/home care.
• Strong understanding of care service delivery within Scottish regulatory frameworks.
• Proven ability to manage regional or multi-site care operations and drive team performance.
• Experience in managing KPIs, audits, budgets, and workforce planning.
• Ability to lead, motivate, and develop a high-performing team.
• Excellent communication, coordination, and problem-solving skills.
• A strong commitment to person-centred and rights-based care delivery.
• A relevant care or management qualification is preferred (e.g., SVQ 4/5, RMA, Registered Manager Award)

If you are passionate about health care and want to make a meaningful impact in the care sector, we would love to hear from you. Apply now to join Staffscanner and help us continue to revolutionize care staffing!

At Staffscanner, diversity, equity, and inclusion are core to our mission. We create an environment where diverse perspectives are celebrated, and everyone is empowered to excel. We ensure equitable processes and welcome applicants of all backgrounds, valuing ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, and disability. Our commitment to these principles drives our success and innovation in the care industry.

Job Type: Full-time

Pay: £45,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Work Location: In person