Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. We are seeking an exceptional, people-focused Domiciliary Care Operations Manager to lead and elevate one of the area’s top care services. This is a pivotal leadership role responsible for ensuring the delivery of safe, compassionate, and high-quality care to individuals in their own homes. You will combine strategic oversight with hands-on leadership, driving operational excellence, regulatory compliance, and outstanding client and staff experiences. Duties: Provide inspirational leadership to the care and office team Foster a positive, inclusive, and high-performance culture Lead recruitment, onboarding, and retention strategies to build a strong care team Oversee day-to-day operations of domiciliary care services Ensure efficient rota planning and resource allocation Monitor service delivery against KPIs, continuously improving performance Ensure highest levels of quality and compliance with regulatory standards Lead on quality assurance processes Champion person-centred care and safeguarding best practices Build strong relationships with clients, families, local authorities, and healthcare professionals Handle escalations and resolve complaints with professionalism and empathy Represent the organisation within the community and at partnership meetings Analyse operational data to inform decision-making and drive improvements Contribute to business development and service expansion initiatives Manage budgets and ensure financial sustainability Experience: Ideally we would like to see proven experience in domiciliary care or community-based services, however, we are open to see candidates from other sectors Strong leadership and team management skills Ideally an in-depth knowledge of care regulations Excellent organisational and problem-solving abilities Compassionate, resilient, and adaptable approach Commercial awareness and budget management experience This is more than just a management role, it's an opportunity to make a meaningful difference in people’s lives every day. You’ll play a crucial part in ensuring individuals can live independently, safely, and with dignity in their own homes. xehkeey Salary dependent on experience but will sit in the region of £50,000 - £55,000 + a lucrative bonus scheme and great benefits.