Complex Care Professionals Ltd is a successful and expanding company with three branches in the Northwest. We are a forward-thinking and innovative organisation that prides itself on \"simply putting people first,\" a principle that applies to both our staff and our clients.

Job Description

As a Care Coordinator at Complex Care Professionals Ltd, you will play a vital role in ensuring the delivery of high-quality, personalised care services to our clients while contributing to the growth and development of our business. Your exceptional communication skills and proactive approach to business development are essential in this dynamic and rewarding position.

Key Responsibilities

• Uphold Core Values: Adhere to company policies and procedures, promoting diversity and equal opportunities in the workplace.
  
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  (Note: Ensure adherence to company values and support an inclusive culture.)
• Business Development: Proactively grow your desk by maintaining and developing relationships with clients, identifying new opportunities.
  (Note: Growth-driven role focused on client relations and identifying business prospects.)
• Exceptional Communication: Liaise effectively with clients, carers, and external professionals to ensure seamless service delivery.
  (Note: Clear communication is key to smooth service delivery.)
• Recruitment: Interview and onboard high-quality care staff to maintain an excellent workforce.
  (Note: Recruitment will help strengthen and expand the team.)
• Care Planning: Facilitate new packages of care from the point of discharge.
  (Note: Involvement in care plans from discharge onward.)
• Scheduling: Plan and coordinate cover for holidays, training, and planned absences.
  (Note: Coordination is crucial for maintaining service coverage.)
• On-Call Support: Participate in the on-call out-of-hours service on a rotational basis.
  (Note: Includes out-of-hours responsibility on a rota.)
• Rota Management: Organise and optimise care worker rotas for efficiency in travel time and staff skill matching.
  (Note: Key part of the role involves rota optimisation.)
• Client & Staff Interaction: Make & answer telephone enquiries promptly and professionally, providing solutions to queries.
  (Note: Customer-facing, ensuring smooth communication between clients and staff.)
• Quality Assurance: Ensure high-quality care services are delivered to vulnerable individuals in their own homes.
  (Note: High standards of care must be maintained.)
• Staff Supervision: Conduct staff supervisions, appraisals, and performance management.
  (Note: Supervisory responsibilities for team development and performance tracking.)
• Professional Liaison: Liaise with professionals such as GPs, Commissioners, and District Nurses.
  (Note: Work alongside health professionals to ensure integrated care delivery.)
• Service Reviews: Collaborate to ensure positive user reviews are collected and actioned.
  (Note: Ensuring client satisfaction through regular reviews.)
• System Management: Maintain and update electronic rostering systems.
  (Note: IT systems management will be a large part of the role.)
• Expense Management: Ensure timely submission of travel expenses.
  (Note: Managing expenses will be part of the role.)

Requirements

• Experience: Minimum of 3 years' experience in a similar role (desirable).
• Qualifications: Relevant qualification, such as Business Studies or Social Care (desirable).
• Driving Licence: Valid driving licence and access to own vehicle (desirable).
• Organisational Skills: Extremely well-organized with excellent planning and prioritising ability and high attention to detail.
• Management Experience: Management and supervisory experience (desirable).
• Technical Skills: Experience using scheduling/recording systems (Access People Planner & Access Care Planner desirable).
• Independence: Ability to work unsupervised.
• Administration Skills: Strong administration skills and ability to manage multiple workloads.
• Flexibility: Self-motivated and flexible, with a willingness to participate in an on-call system for out-of-office hours.
• Care Experience: Previous domiciliary care experience (desirable).
• Problem-Solving: Strong problem-solving skills.
• Communication Skills: Strong written & verbal communication skills.
• IT Proficiency: Knowledge of Microsoft Office applications, including Word and Excel (essential).

Benefits

• Competitive salary.
• Opportunities for professional development and career progression.
• Supportive and inclusive work environment.
• Company pension scheme. xbpsjku
• Flexible working arrangements.