****Please only apply for this role if you have the relevant experience outlined below****

The role

PE Global Care Connect are currently recruiting a Care Co-ordinator to join our team. This is a full-time permanent position based in Central London.

Duties of the role:

• Responsible for the growth of hours in your area by managing new packages requests
• Upload carer rosters and client templates – week 1 / week 2 and have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
• Complete Timesheets daily and handling administrative duties
• Involved in the Recruitment of all care staff across various locations in the UK.
• Work closely with the Operations Team in your area
• Building the most effective external customer and stakeholder relationships region to maximise the business
• Prepare weekly reports for management to outline efficiency and quality
• Demonstrate efficiency and quality of runs and staff capacity
• Prepare contingency plans, effective management of risk (adverse weather etc)
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
• The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

The successful candidate should have:

• At least 2 years’ experience in a similar role within the care sector.
• A good understanding of CQC regulatory standards and best practice.
• Knowledge of recruiting tools, applicant tracking systems, data management/reporting techniques and online resources e.g. Indeed, LinkedIn
• Efficient use of IT systems and experience with OneTouch essential for this role
• Effective leadership and management in growing business your business
• High level of customer service to calmly deescalate complaints and concerns.
• Successful relationship building and representing a business externally.
• Strong organisational and communication skills with an excellent standard of English

What we offer:

• Competitive annual salary
• Modern London office, smart casual dress code and supportive work culture
• Regular team events, social activities and recognition of success
• Up to 25 days holidays plus bank holidays
• Opportunities for continual healthcare training
• A career pathway for progression within the company

Interested candidates should submit an updated CV.

Please click the link below to apply, call Emma on +353 86 7700 600 or alternatively send an up-to-date CV emma.okeeffe@peglobal.net