Are you an experienced and proactive Care Coordinator with strong planning, rostering, and problem‑solving skills? Do you bring a flexible, enthusiastic, and can‑do attitude to your work? If so, we would love to hear from you. As a key member of our branch team, you will play a central role in ensuring that business, quality, and compliance targets are consistently achieved. This position requires excellent attention to detail, strong rota management capability, and a commitment to delivering safe, person‑centred care. You will also have opportunities to remain hands‑on and connected to the people we support. Key Responsibilities

Allocate Care Workers with the appropriate skills and experience to deliver high‑quality, person‑centred care. Organise Care Worker rotas to minimise changes and reduce unnecessary travel between visits. Respond promptly and effectively to day‑to‑day changes in care packages. Implement, monitor, and maintain all aspects of the Electronic Call Monitoring (ECM) system. Ensure all customers are correctly allocated and that call times accurately reflect their commissioned care package. Notify Field Care Supervisors of new packages and ensure care plans are completed within agreed timescales. Build strong working relationships with key stakeholders, including commissioning teams, safeguarding teams, social workers, procurement, District Nurses, OTs, and PTs. Bid for new care packages and work closely with the branch recruiter to ensure staffing levels meet demand. Identify trends to support future workforce planning. Ensure all Care Workers receive clear, accurate, and comprehensive schedule information. Work towards targets, KPIs, and objectives set by the Registered Manager. Participate in the on‑call rota as required. Maintain up‑to‑date knowledge of the Care Act 2014, CQC regulations, and all relevant legislation governing domiciliary care. Adhere to the company’s Health & Safety policies and the requirements of the Health and Safety at Work Act 1974.

What We’re Looking For

Previous care coordination experience (desirable). Strong customer service skills, including complaint handling and problem solving. Ability to work effectively both independently and as part of a team. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to remain calm under pressure. Excellent organisational and time‑management abilities. Ability to lead, motivate, and support staff. Full driving licence (desirable). Knowledge of CQC Fundamental Standards. Commitment to person‑centred care. Confident IT skills, including Microsoft Word, Excel, and Outlook.

What We Offer

Competitive salary 28 days annual leave Employee Assistance Programme Workplace pension Opportunities to grow within a rapidly expanding organisation Supportive working environment with ongoing learning and development

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