PermanentBased in Edinburgh West EndWe are looking for a Café Manager to join our friendly and dynamic team here at Waterstones in Edinburgh West End.Our Café Managers are at the very heart of the cafes within our Bookshops. They lead a team of baristas and should be passionate about offering exceptional customer service. They have great coffee knowledge, can demonstrate a flair for commercialism, and understand the importance of providing a welcoming ambience for our customers to relax in our cafés.What you will be doingAs a Cafe Manager you will deliver excellent customer service, ensure the café maintains high standards and deliver the commercial offer. You will have a flexible approach and show your initiative but most of all you will have a passion for coffee.You will also be great at training and supporting your team to do this too. You set clear standards and enable and encourage your team to be innovative. You manage the merchandising and ambience within your café to create a welcoming environment in which customers can enjoy a relaxing break.What we need from you Passion for coffee and delivering outstanding customer service.Previous experience of running a café and leading and influencing a team to deliver excellent customer service.Confident in managing the merchandising and ambience in a café and creating a warm and welcoming environment.Be commercially savvy. Ensure all your team know the targets and that all individual and cafe goals drive long term profitability.Experience in promoting a passion for learning and sharing knowledge within your team. Person Profile A real passion for coffee and books.Outstanding customer service skills.Some experience of leading a team.Willingness and ability to work as part of a team.Excellent communication skills.Good command of English (speaking, reading, writing). Why work for WaterstonesWaterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started.Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. , we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers.If you have the relevant essential experience and you are interested, we would love to hear from you.Waterstones is committed to encouraging equity, diversity and inclusion in the workplace, and is dedicated toward eliminating unlawful discrimination.Our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and to be able to give their best.Diversity StatementAt Waterstones, we are committed to creating a workplace that is fair and inclusive to people from all backgrounds, perspectives and experiences, and we strive to promote an inclusive work culture.We are working hard to ensure our recruitment processes are free from bias, and our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and able to give their best.Reasonable AdjustmentsWe understand that some disabled applicants may, due to the nature of their disability, find some parts of the recruitment process challenging. If you need any reasonable adjustments during any part of the interview process, please make these known either to your interviewer or the person you liaise with when setting up your interview.REF-227 663JBRP1_UKTJ