Business Support Officer

Contract: 2months

Location: Bristol, BS1 5TR

Working mode: Full time - On site

Shift: 37 hours in a week.

Purpose of the job

Provides a range of business support functions to support internal and external customers. This may require service-specific skills and knowledge.

Key job outcomes/accountabilities

• Provide a range of business support services for one or more service areas, taking ownership and responsibility.
• Make real time service decisions in response to operational issues in line with local procedures and established guidance.
• Demonstrate the company’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
• Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.
• Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible
• To carry out, monitor and reconcile financial transactions.
• Prepare and provide documentation and information.
• Check service delivery and processes are in line with local guidance and legislation.
• To own and drive forward process improvements.
• To communicate effectively with colleagues, senior management, internal customers and external agencies.
• May involve direct contact with citizens of Bristol including escalated issues with difficult customers.
• To deal with escalated issues within the business support area.
• To take responsibility for own day to day operational issues.
• To work within legislative and procedural guidelines
• This is an office-based role that may require travel to different sites.
• To manage own performance and to maintain a high standard in the following competency areas as outlined in ‘My Performance’: Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical.

General Accountabilities

• So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees and in premises/work areas for which the post holder is responsible to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare Policy, departmental policies and codes of practice.
• Work in compliance with the Codes of Conduct, Regulations and policies of the City Company.
• To model and promote good equalities practice and value diversity across the service.
• Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
• Ensure that all mandatory training is undertaken as required. For example – Company’s Induction, Health and Safety, Equalities, Safeguarding Children and Safeguarding Adults. Please note - this is not a comprehensive list.

Requirement – ESSENTIAL

• Relevant level 3 qualification e.g. NVQ level 3, BTEC, relevant A levels etc. and/or able to demonstrate equivalent knowledge and understanding through experience.
• Good literacy and numeracy skills.
• Working knowledge of business support systems and procedures.
• Good time management skills and the ability to prioritise a diverse workload.
• Ability to deliver work to agreed targets and standards.
• Ability to solve problems and to make balanced decisions in relation to own work area.
• High level of accuracy and attention to detail.
• Willingness to model and promote the company’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
• Specific knowledge relating to the role or service area (if applicable for recruitment purposes this will be specified in the job advertisement).
• Interpersonal skills with the ability to communicate clearly and concisely in ways that promote understanding including the ability to converse with citizens and provide advice in accurate spoken English, or through a BSL interpreter.
• Able to demonstrate knowledge and/or experience of equalities and diversity issues.
• Have a good working knowledge of Microsoft Office applications or equivalent including the following: Outlook, Word, Excel, using Internet Explorer and have a willingness to learn new applications and technology as appropriate.

Requirement – DESIRABLE

• Experience of developing effective business support systems and procedures.

For more info you can contact me on +161 527 9461 or jinal.shah@guidantglobal.com