Business Services Lead

Shift Times:

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Monday - Friday (standard business hours)
Hybrid working: 3 days working from home, 2 days in office (HPC and SDC)

12 Month contract to cover maternity leave

Pay Rate:
£190 per day

Location:
Hybrid - Hinkley Point C (HPC)

Overview of the Role:
The Business Services Lead is responsible for leading the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. The role plays a key strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas.

Working in a highly regulated environment, the successful candidate will provide operational leadership, governance, and assurance for end-to-end training administration and Learning Management System (LMS) capability. The role involves managing contractor performance, overseeing business-critical systems, and working closely with senior stakeholders across multiple programmes.

Key Deliverables and Responsibilities:

• Provide line management and leadership to a contractor team delivering training administration services, including performance management and development
• Lead the end-to-end onboarding and induction process for Training Administrators across NSA-aligned business areas
• Act as strategic system owner for the Learning Management System (LMS) and associated learning technologies, providing governance, training, and business reporting
• Oversee training data quality and compliance metrics, including LC12 assurance and governance reporting
• Manage the Inspiro contract, acting as supplier performance lead and ensuring delivery against agreed service levels
• Represent the Nuclear Skills Alliance in cross-functional meetings with stakeholders including PMO, Commercial, and Operational teams
• Develop and continuously improve operational processes, documentation, workflows, and reporting structures
• Coordinate external training activities and ensure alignment with business and commercial requirements
• Lead planning and service assurance for K23 training facility bookings and associated support infrastructure
• Support the design and implementation of the Competency Management Framework
• Act as deputy to the Business Services Group Head where required, representing the team at relevant meetings
• Oversee and support delivery of organisational capability compliance and nuclear baseline requirements

Skills & Qualifications:

Essential:

• Demonstrable experience leading administrative or business service teams within complex projects
• Strong stakeholder management and communication skills, including experience working with third-party suppliers
• Experience working with Learning Management Systems (LMS), training data, and reporting structures
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• Ability to lead operational improvements and manage change in complex environments
• Strong organisational and leadership skills with the ability to manage multiple priorities

Desirable:

• Experience working in regulated environments such as nuclear, defence, or similar sectors
• Experience managing supplier contracts and performance against KPIs and SLAs
• Knowledge of regulatory compliance requirements such as LC12
• Experience contributing to capability development programmes or strategic workforce planning

Additional Information:

• Hybrid working arrangement with 3 days working from home and 2 days on site at HPC or SDC
• The role includes management responsibility for a team of administrators and a business apprentice
• The successful candidate will operate within a highly regulated environment and contribute to continuous improvement across training and operational services