Business Process Architect (GTM)/ TechOps Lead

London (Hybrid) | High-Growth B2B Tech & Marketing Scale-Up | 4-Day Working Week

Our partner are a fast-growing, privately owned B2B technology and marketing company on a mission to redefine how demand generation is delivered globally. Trusted by major organisations worldwide, we combine cutting-edge AI tools with expert in-house delivery teams to create transparent, ROI-driven campaigns that drive real results.

With operations across multiple global hubs, we’re scaling rapidly-and we’re known for our people-first culture, high-performing teams, and a unique 4-day working week that gives our team balance, flexibility, and ownership.

The Role:

As Business Process Architect (GTM)/ TechOps Lead – Workflow & Automation, you’ll be at the heart of our business operations. Working closely with senior leaders and cross-functional teams, you’ll map processes, identify opportunities for automation, and lead the implementation of a modern workflow stack.

Your mission: design and optimise tools, integrations, and reporting systems that make us faster, smarter, and more efficient at scale.

What You’ll Be Doing

• Run workshops to map workflows, spot bottlenecks, and find quick wins
• Translate business needs into automation roadmaps and tool recommendations
• Configure tools, create integrations (including Salesforce), and drive adoption
• Build dashboards, run audits, and champion self-serve reporting
• Produce guides, deliver training, and ensure governance and security across systems

What We’re Looking For

• 5+ years in technical/operations roles with deep knowledge of CRMs, workflow tools, and Microsoft 365
• Strong experience in data cleaning, system configuration, and process mapping
• Proven success leading tool rollouts from discovery to adoption
• Hands-on, proactive problem-solver comfortable in a fast-paced scale-up environment
• Excellent communicator with strong stakeholder management skills

Must have experience:

• Salesforce | Microsoft 365 (Admin Centre a plus) |
• Airtable, ClickUp, Asana, Monday.com |
• No/Low-Code automation (Zapier, n8n.io, Make.com)

Why Join Us?

• Be part of a profitable, market-leading scale-up with ambitious growth plans
• Work with cutting-edge AI and machine learning teams, shaping next-gen solutions
• Real ownership-your ideas will directly shape how we operate
• Collaborative, people-first culture where every meeting has purpose
• 4-day working week + competitive benefits + regular socials

We’re proud to be an equal-opportunity employer & recruitment partner -diversity, equity, and inclusion are at the heart of everything we do.