Business Process Improvement & Best Practices Manager (Conventional Trust)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Business Process Improvement & Best Practices Manager (Conventional Trust) to join our Operational Change team. This role is located in Manchester, UK.

You’ll make an impact in the following ways: 

• Oversee and manage User Acceptance Testing (UAT) activities within the Conventional Debt domain.
• Accountability for the planning and management of the delivery of the UAT.
• Identify and manage cross project dependencies.
• Support and contribute to the UAT Estimation process
• Guide and coach UAT team, whilst implementing new strategies and ensure group continues to evolve.
• Support and co-ordinate all operational activities, in preparation for the adoption of any new process and/or software in Operations.
• Post deployment triaging of defects and/or enhancements.
• Work closely with various stakeholders to ensure alignment of project goals.
• Translate new or reduced operational processes into clear and concise descriptions for required risk assessments.
• Act as a liaison between Operations and project teams, ensuring seamless communication and understanding.
• Provide subject matter expertise and guidance to project teams during the development and implementation phases.
• Lead a small team through various programs or transformations, ensuring all are aware of key milestones, issues and so forth.

To be successful, we’re seeking interest in the follow areas: 

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Testing qualifications are desired e.g. ISTQB.
• 7+ years of total work experience strongly preferred. 
• Operations experience within financial services is strongly preferred.
• Corporate Trust background preferred.
• Background experience within change/execution management preferred. 

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 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.