Business Operations Manager Remote

New Yesterday

Join Zing, a reputable company with over 20 years of expertise in commercial cleaning across London. We are currently undergoing rapid growth and are in search of a dynamic Head of Operations to lead our team to success and manage client relationships.
The Head of Operations is responsible for ensuring our customers expectations are met or exceeded. With the help of three Regional Managers reporting to you, you will oversee whole business operations, mainly in the South East.
Basic Salary: £48,000 - OTE: £58,000 (if all bonuses are achieved)
Working Hours: 40 hours per week, Monday to Friday 9 am to 5 pm with some out of hours visits to customer sites within cleaning operations times, which might include early mornings and late evenings
Holidays: 20 days per annum + Bank Holidays
Automatic Electric Car, Loyalty, behaviours and referral bonuses
Location: 100% office-based (SW4 6JP)
Capacity planning and management:
Responsible for advising Operations Director on service team capacity.
Contribution to ideas for new products and liaising with Operations Director for implementation

Pricing And Packaging
~ Contribute to the pricing and packaging strategy based on field knowledge

Responsible for conducting and documenting 121 meetings with Regional Managers on a monthly basis
Training
Contribution to design and implementation of training manual/processes for service delivery department
Responsible for ensuring that training processes meet companys training strategy requirements
Responsible for providing HR with training records for Regional Managers
Responsible for educating Regional Managers on any new products being introduced
To ensure that all referrals received from the frontline staff are dealt with as per process and referrals bonuses are paid
Liaise with marketing team to assure consistent image of the brand
Responsible for ensuring that all documentation/branding being used in the field adheres to marketing and positioning strategy (most up to date as possible)
Responsible for liaising with Regional Managers/Partners/Specialist Cleaning Services to arrange additional jobs and delivery of supplies
Responsible for liaising with Accounts to ensure that all additional services are billed correctly
Responsible for liaising with Regional Managers to ensure that all additional jobs are completed to the satisfaction of the client
Responsible for reviewing all procedures involved in product delivery, highlighting any issue and providing training/retraining where appropriate
Responsible for ensuring that all equipment is PAT tested prior to use
Responsible for meeting specific KPI targets set by the business. If targets are not being met remedial actions plans will be required to correct under performance
Support and advise Regional Managers when requested
Ensure all servicing duties are carried to highest standards as per contract requirements through site visits and client monitoring
In charge of Regional Managers and ensuring that they all adhere to company standards of practice
Action all customer feedback with Regional Managers to ensure a positive outcome is reached
Adhere to IT Policies and lead by example
Responsible for ensuring that Regional Managers are trained and competent on all necessary IT equipment & programmes
Responsible for responding to internal and external phone call inquiries within specified time scales
Responsible for providing monthly payroll
Responsible for checking cleaners payroll monthly and ensuring it is within budget
Responsible for planning Regional Mangers schedules and site visits as per customers requirements
Premises & Fleet Management
~ Submitting monthly mileage to Office Manager

Responsible for the design and implementation of the recruitment strategy for Regional Managers and completing new starter checklist
In charge of managing and organising Regional Managers holidays to ensure un-interrupted service levels to the business and customers and reporting them to Accounts
Responsible to ensure that Regional Managers contracts are always up to date
Responsible for conducting and documenting appraisals with Regional Managers and submitting them to HR
Legal
~ Adhere to Employee Handbook making sure that all policies and procedures are followed in line with the handbook

Compliance
In charge of ensuring that all sites have a health & safety file and a risk assessment designed and provided to themselves and the on-site staff
Responsible for ensuring that the product delivery department complies with ISO 9001, ISO 14001 and Safe Contractor processes
Ability to work flexible hours which will include visiting sites out of hours
Excellent numeracy skills and knowledge of Excel spreadsheets (e.g. managing profit/loss)
Clean driving licence & DBS check (We will assist in the procedure)
Apply
Location:
London
Salary:
£58,000,000
Job Type:
FullTime

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