Job Title: Business Operations Analyst (6-9 months project-based contract)

Reports To: Head of Change Management and Projects

Location: London Hybrid working (office and remote)

About Us:

We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes.

Role Purpose:

RED Global are currently implementing a new group-wide CRM solution and associated tools to support it’s ‘end to end’ operational processes (Lead to Cash). This is a new contract position which will join the project implementation team to ensure that processes, procedures, documentation and working practises are aligned and optimised as part of the adoption of the new system.

The role holder will be responsible for working cross functionally within the wider organisation to ensure that stakeholder input is gathered and engagement is maintained throughout the project.

The role holder will be required to quickly gain an understanding of the RED Global’s current operating model (and regional variations) at a detailed level. This will cover all front office and back-office functions and include any variations adopted in different markets or sectors. There will be a need to gain an informed understanding of the specific needs and issues which the CRM project is seeking to address and the expected benefits which support the business case for change.

Key Responsibilities:

• To identify improvement opportunities arising from the introduction of the new CRM system and associated tools/integrations for improvements to processes, cross functional working practices, documentation etc which support RED Global’s operations
• To document proposed changes and provide support materials to assist Project Board members to make decisions
• To consult with internal stakeholders (across all markets/sectors and business functions) seeking to understand specific challenges and cross functional needs when developing change proposals
• To provide weekly progress and status updates to the Project Board and escalate issues as needed
• To facilitate stakeholder ‘buy in’ and adoption once operational/business processes/working practice changes are agreed by the Project Board.
• To document and manage required actions to take advantage of agreed changes so that RED Global can optimize efficiencies and quality for all business functions, operating units and ultimately our clients, candidates and workers.
• To work closely with RED Global’s IT Team to ensure that the new CRM technical solution and integrations are fully aligned with new processes and working practices as required.
• To work closely with the CRM Solution supplier’s Customer Success team during the ‘to be’ scoping and functionality configuration/development stage of the new system
• To support user testing activities including developing test scenario materials where processes, documentation and cross functional interaction is impacted
• To work closely with RED Global’s System Trainer to provide input to and support the creation of initial end user training materials, user guides, video tutorials etc from an operations/business process perspective
• To maintain a library of agreed operational/business process, working practice changes arising from the project, including updated operational/business process workflow documentation.

Key Requirements:

Essential

• Proven operations/ business analysis experience in a professional services environment preferably recruitment
• Competency with Flow Charting tools preferably Visio or similar
• Good working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, etc.)
• Ability to understand the practical implications of technical decisions and identify potential benefits and issues in relation to operational activities
• Ability to deploy excellent interpersonal skills effectively when proactively engaging with Stakeholders from different business areas who have competing priorities/needs
• Excellent communication skills.
• Strong organisational skills and ability to manage multiple tasks simultaneously.
• Flexible and proactive approach with a willingness to learn and adapt.
• Problem-solving skills with the ability to propose changes which will accommodate competing and complex needs of different business functions whilst achieving the ‘best’ result for the whole organisation.

Desirable:

• Operational experience as a recruiter, account manager etc.
• Understanding of information security and data privacy best practices.
• Understanding of tools adopted within the recruitment industry which support business development, sales, marketing, search, delivery, compliance, pay/bill and finance

What We Offer:

• A collaborative, supportive working environment.
• Hybrid working
• Competitive rates.