Level - 5

Department- CEO Office

Location - London/ Southampton

Contract - Permanent

Non-Regulated

As Business Manager to the CEO Office, reporting to the Chief of Staff, you will play a key role in shaping and delivering the CEO’s agenda. You will coordinate high-impact initiatives, ensure strategic decisions are actioned effectively, and support the smooth operation of the CEO Office. Working closely with the Chief of Staff, you will also serve as a vital link between the CEO Office and the wider organisation.

Your responsibilities will span executive coordination, stakeholder engagement, and operational oversight. From preparing executive briefings and tracking key projects to supporting governance and cross-functional collaboration, this is a highly visible role that demands discretion, agility, and a proactive mindset.

Key responsibilities include:

• Co-ordinate and prepare reports and presentations for the CEO to various stakeholders including the Quilter plc Board. This includes preparing the CEO’s personal report to the Board.

• Act as secretariat for the Quilter Executive Committee and other Executive meetings, managing the agenda and inputs to this critical governance forum.

• Support the Chief of Staff and CEO in tracking and delivering strategic priorities and OKRs, ensuring alignment across the organisation.

• Partner with internal teams to support the communication and implementation of change initiatives driven by the CEO.

• Work closely and engage with a wide variety of stakeholders across the business to manage the office of the CEO alongside the CEO’s personal assistant and Chief of Staff. This includes: orchestrating communications and engagement activities, the management of the budget for the CEO Office and the coordination of key governance activities such as Senior Managers & Certification Regime requirements, conflicts of interest management and the annual performance management/objective setting process for the ExCo (in collaboration with the Human Resources team).

• Identify, initiate and drive areas of opportunity on behalf of the Chief of Staff and CEO.

• Act on the authority of the office of the CEO to provide input into projects core to the strategic agenda of those central to progressing the CEO’s priorities.

• Act as representative of the CEO’s Office, enabling communication with other parts of the broader organisation to facilitate strategic alignment of organisational activity and increase Chief of Staff and CEO bandwidth.

• Continuously improve internal processes and ways of working to enhance the efficiency and effectiveness of the CEO Office.

• Maintain confidentiality of all information, both from internal and external sources, exercising discretion at all times.

Key skills needed:

• Strong analytical thinking with the ability to synthesise complex information and present it clearly and persuasively to senior audiences.

• Formal project management experience or certification (e.g. Prince2, PMP, Agile) with the ability to manage multiple priorities and deliver initiatives on time.

• Ability to navigate complex and political environments and manage multiple senior stakeholders with strong influencing skills.

• Skilled in writing for influence, including drafting speeches, executive briefings, and thought leadership content.

• Strong team player with the ability to build sustainable relationships and the capability to interact and communicate with all levels of the organisation.

• Strong written and verbal communication skills, with the ability to craft clear, concise, and compelling materials for the Board and senior audiences.

• Credibility, professionalism and strong personal integrity with high resilience.

• Strong risk awareness skills and management of risk.

• Self-starter with a strong work ethic and the ability to work independently.

• Delivery focused with high energy and drive.

• Results focused and looking for ways of continuous improvement.

• Able to thrive in a dynamic environment, pivot quickly, and remain focused under pressure.

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Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.