Business Financial Difficulties Risk Manager
New Today
End date Sunday 27 July 2025
Salary range
We support flexible working
Learn more about flexible working.
Agile Working Options Job Share; Hybrid Working
Job description
JOB TITLE: Local Support Risk Manager / Business Financial Difficulties Risk Manager
SALARY: £59,000 - £73,000 (dependent on experience)
LOCATIONS: Birmingham / Bristol
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
An exciting role supporting and oversighting the Customers in Financial Difficulty (CIFD) journey within our Business & Commercial Banking Financial Wellbeing Team.
Collaborate with Regional Directors (RD), Area Directors (AD), and Relationship Managers (RM) to lead all aspects of ensuring successful CIFD process integration.
This is a /Regional role that offers the flexibility to work in an agile manner, maximising efficiency and driving value into the business. If you're passionate about making a difference and have the skills to lead and influence, we want to hear from you.
Key Responsibilities:
Be an expert and point of contact for all CIFD and Local Support related activities within a Region.
Identify Local Support process improvements with implementation to drive efficiencies and improve process controls.
Implement CIFD standard methodologies such as early identification, quality interactions, and meeting preparation.
Drive the right RM CIFD Culture and Behaviours. Design, embed, and maintain a cultural shift that will drive the appropriate RM behaviours to ensure the best possible outcomes for CIFD clients.
Provide oversight of the relationship teams during the client journey through financial difficulty.
Provide the RD and AD with Risk Oversight documentation. Support AD in Risk Coaching. Improve Relationship Manager capabilities.
Ongoing monitoring and control efficiency of CIFD in SME – incl. governance & audit requirements.
Ensure activities align with internal and external policies, standards, reporting, legal, statutory and/or regulatory requirements.
Undertake regular oversight of /Regional CIFD metrics, identifying emerging trends and influencing others to take action to address issues.
What You'll Need
CIFD Technical Expertise: Be the regional expert and point of contact on the CIFD agenda.
Analytical Skills: Review and coordinate CIFD metrics, identifying emerging trends, and understanding actions required.
Communication & Impact: Excellent communicator demonstrating the ability to influence with integrity and trust. Ensures complex messages are understood, actions are fully defined, and new processes are embedded.
Knowledge of Product & Service: Understand the products and services of SME propositions.
Team Working: Play a proactive role in their team and virtual teams (where appropriate) to support colleagues in meeting the goals of LBG.
Self-Motivation: Display a "can do" attitude and dedication to delivering for clients and LBG to the best of your ability. Look for ways to exceed expectations and take personal pride in overcoming challenges.
About Us
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…
About Working For Us
Our ambition is to be the leading UK business for , equity and supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a , long-term health or neurodivergent condition through the Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
- Location:
- Bristol
- Job Type:
- FullTime
