We are looking for an enthusiastic, dedicated and conscientious team player to join a large multi-disciplinary team, in the directorate of Gynaecology, Sexual Health, Reproductive & Retroviral Medicine.

A substantive opportunity has arisen as a Business Delivery Manager within the directorate to manage the administrative functions within the Gynaecology & Reproductive Medicine specialty to support the provision of excellent patient care. This role will lead on the delivery of services at Queen Charlotte's hospital with opportunities to cover other areas as part of their development.

The post will be of interest to those who wish to pursue a career in hospital management and would like to gain more experience in a busy service with a wide variety of challenges. The Directorate offers a broad range of experience across a range of settings and the opportunity to build and develop skills required to move forward to a more senior role.

We are looking for someone with experience of operational management (particularly within an oncology service), who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. You will need to have good communication skills and be able to demonstrate that you can lead and motivate a team.

Main duties of the job

• The Business Delivery Managers support the achievement of key KPI's for the service, including the management of 18 week, cancer and diagnostic delivery across the sub-specialities.
• The BDMs are responsible for day to day operational management of site specific outpatients, inpatients, and ward administration including management of administrative staff.
• The post holder is key to delivery of patient experience through responding to patient queries and complaints in person, via PALS or the complaints team and investigating DATIX incidents.
• The role is also responsible for a number of other KPIs including letter turn-around times, data quality and referral to book times.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education

• Educated to Degree standard or equivalent experience

Experience

• Experience of using modernisation tools and service improvement techniques
• Experience of effective change management
• Experience of healthcare management

Skills

• Knowledge of key current NHS issues including Cancer pathways and 18 weeks RTT
• An effective communicator, able to use varied and appropriate communication to deal with a variety of situations and audiences including local complaints
• Well developed analytical skills
• Expertise in Excel, including ability to create and use pivot tables
• Understanding of Diagnostic standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.