Business Central Support Lead

New Today

Business Central Support Lead

UK South, Hybrid/Remote – 1 to 2 days a month in the office.

£55,000 - £60,000

Our client is expanding their ERP support function and is looking for an experienced Business Central Support Lead to oversee the day-to-day operations of their support team. The role involves managing a small team of ERP specialists, ensuring smooth delivery, timely resolution of incidents, and ongoing process improvement. As the escalation point for complex Business Central issues, the Support Lead will also engage with stakeholders, mentor the team, and drive efficiency through reporting, documentation, and knowledge management.

Business Central Support Lead Key Responsibilities:

* Lead, mentor, and guide support team members, identifying training needs and creating development plans aligned to business objectives

* Plan and manage team schedules to ensure coverage during business hours and on-call periods

* Foster a collaborative, positive team culture focused on engagement and customer service excellence

* Prioritise and allocate incidents and service requests according to urgency, impact, and SLAs

* Monitor incident progress to ensure timely resolution and sustainable solutions

* Act as an escalation point for complex or high-impact issues, engaging senior stakeholders as needed

* Facilitate root cause analysis to prevent recurrence of major or recurring incidents

* Oversee accurate documentation of incident details, troubleshooting steps, and resolutions

* Maintain and update the knowledge base to support consistent and efficient issue resolution

* Ensure training and reference materials are current and accessible to the support team

* Establish, monitor, and report on key service delivery KPIs

* Provide regular management reports on performance, incident trends, risks, and improvement opportunities

* Use data-driven insights to drive continuous improvement and informed decision-making

* Maintain regular communication with senior stakeholders on team performance, risks, and resource needs

Business Central Support Required Experience:

* 5+ years’ experience as a 2nd or 3rd Line Business Central Support Consultant

* LS Central knowledge is desirable

* Excellent troubleshooting, analytical, and problem-solving skills

* Ability to manage competing priorities in a fast-paced, customer-facing environment

* Strong communication and stakeholder management skills

Benefits:

* Competitive salary based on experience

* Enhanced annual leave including birthday off

* Pension scheme from day one

* Life assurance and critical illness cover

* Electric vehicle salary sacrifice scheme

* Employee Assistance Programme and mental health support

* Annual flu vaccinations

* Opportunities for professional growth, including certification training

* Access to the latest Microsoft cloud, ERP, and retail technologies

* A forward-thinking, digitally innovative, and collaborative work environment
Apply
Location:
Reading
Salary:
£55,000 - £60,000 /annum
Job Type:
FullTime
Category:
IT

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