Job Advert: Business and Customer Support Assistant

Location: Arbroath

Contract: Temporary until end of September 2025 (potential extension to end of October)

Hours: Full-time, 36.25 hours per week

Pay: £13.63 per hour

We are looking for a motivated and customer-focused Business and Customer Support Assistant to join our clients team in Arbroath, providing high-quality support to the Children and Families Service.

This is a fantastic opportunity to contribute to a busy and rewarding service area that directly supports children, young people, and their families.

What You’ll Do

You’ll play a vital role in ensuring customers receive prompt, accurate, and compassionate service while supporting the smooth delivery of key business processes. Your work will include:

Be the first point of contact for customers – by phone, in person, and online.

Ensure timely, accurate, and friendly responses to customer enquiries.

Connect customers to the right services and professionals.

Process requests in line with policies and legislation.

Format and prepare reports, letters, and mail merges.

Enter and manage sensitive data across systems securely.

Maintain and organise digital and physical filing systems.

Handle orders, invoices, payments, and cash transactions.

Maintain accurate financial records and assist in billing and recovery.

Contribute to process improvement and service design. ...