Business Analyst – Insurance Claims | Permanent | London / Hybrid Salary: £60,000 - £75,000 + Benefits Location: London / Hybrid (2-3 days in office) Are you a skilled Business Analyst with a deep understanding of insurance processes? Our client, a leading insurer, is seeking a permanent Business Analyst to join their high-performing change and transformation team. This is an excellent opportunity to play a key role in shaping claims transformation initiatives and delivering tangible value across the business.

Key Responsibilities: Gather, analyse and document detailed business and functional requirements focused on claims operations Work closely with stakeholders including claims handlers, adjusters, operations, and IT teams Map and improve as-is/to-be claims processes and workflows Produce clear documentation including BRDs, user stories, and process diagrams Support project delivery across the full SDLC in both Agile and Waterfall environments

Key Requirements: Proven Business Analyst experience within the insurance industry Solid understanding of end-to-end claims lifecycle, systems, and data Strong stakeholder engagement and communication skills Experience supporting change initiatives such as system upgrades, work...