Business Analyst with Salesforce & DocuSign experience

Business Analyst with Salesforce & DocuSign experience

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Role: Business Analyst with Salesforce & DocuSign experience

Location: Northampton, UK (Hybrid)

Duration: Contract

Dynamic and detail-oriented Business Analyst with 5+years of experience driving digital transformation initiatives, specializing in Salesforce CRM and DocuSign eSignature/CLM platforms. Proven ability to bridge the gap between business needs and technical solutions by gathering and analyzing requirements, mapping processes, and delivering scalable solutions in Agile environments.

Skilled in facilitating workshops, eliciting requirements, and managing end-to-end documentation and testing. Adept at designing seamless Salesforce workflows, customizing objects, and integrating DocuSign for streamlined contract management and approval processes.

Core Competencies:

• Salesforce (Sales, Service, Experience Cloud)
• Process Mapping & Optimization (BPMN, Visio, Lucidchart)
• User Stories, Use Cases, Functional Specs
• Agile / Scrum Delivery (Jira, Confluence)
• Stakeholder Management & Communication
• UAT Planning & Execution
• Data Integration & API Familiarity (Salesforce DocuSign)

Key Achievements:

• Led the successful implementation of DocuSign for Salesforce, reducing manual contract processing time by 60%.
• Gathered and documented requirements for a Salesforce Experience Cloud portal, improving user onboarding and engagement.
• Supported the rollout of multiple Salesforce enhancements across Sales and Customer Service functions, improving workflow efficiency and data accuracy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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