Our client is seeking a Branch Operations Manager to take full responsibility for the performance and day-to-day management of their Stoke-on-Trent operation. This role will oversee warehouse, transport, and office functions, ensuring seamless coordination across storage, freight forwarding, and logistics services.

Key Responsibilities

• Take full ownership of branch operations, including warehouse, transport, and office functions
• Lead and develop both operational and administrative teams
• Oversee end-to-end logistics operations across, storage, and freight forwarding
• Manage inbound and outbound logistics, including planning and scheduling
• Drive operational efficiency and continuous improvement initiatives
• Maintain inventory accuracy and effective storage solutions
• Ensure compliance with health & safety and operational regulations
• Oversee packing standards and quality control across all shipments
• Coordinate with transport, export/import, and customer service teams
• Manage branch budgets, costs, and profitability targets
• Handle client escalations and maintain high service standards
• Monitor and report on KPIs and overall branch performance

Key Skills & Experience

• Proven experience in a branch, depot, or operations management role within logistics or relocation
• Strong knowledge of warehouse operations and freight forwarding processes
• Demonstrated leadership experience managing multi-functional teams
• Strong organisational, problem-solving, and decision-making skills
• Commercial awareness with experience managing budgets and performance
• Experience with WMS and logistics systems