Branch Manager – Retail Country Stores We are seeking a highly motivated and organised Branch Manager to lead and inspire our dynamic team at our COCKERMOUTH Country Store. As a Carr's Billington Retail Branch Manager, you’ll apply your exceptional management experience and agricultural knowledge to oversee day‑to‑day operations, empower a high‑performing team, and deliver outstanding service. You will foster a collaborative environment that drives success, ensures outstanding customer satisfaction, and upholds the highest standards. With a passion for growth, you will champion sales initiatives to exceed targets and contribute to the continued success of our business. The Job

Lead the Retail Branch Team driving sales and profitability to achieve targeted contributions. Ensure all available resources are managed effectively, keeping costs within budget so the store achieves targeted contribution. Guarantee all Branch colleagues deliver exceptionally high customer service, optimising sales opportunities in‑branch and on‑farm, ensuring a positive customer experience. Support, develop, mentor and drive colleague performance within the branch, optimising and retaining key talent and maintaining an attractive employer brand. Manage stock to meet retail stock targets for the Branch, including aged stock. Control all customer debt, keeping it within company credit policies. Adhere to operating procedures on a daily/weekly/monthly basis. Comply with Company and Group policies and procedures, including Safety, Health and Environmental protocols. Ensure compliance with relevant legislation and approved codes of practice, including UFAS, FIAS & NOPS assurance schemes.

The above list is not exhaustive; your role will evolve to meet the changing needs of the organisation and our commitment to continuous improvement. You must be committed to personal development and become multi‑skilled to adapt to constant change and achieve the aim of "making continuous improvements in the efficiency and effectiveness of our use of resources". Essential Skills, Experience and Qualities Required

Proven track record and experience of a management position Experience of managing a branch P&L Sales experience Experience of Customer Service and Customer account management Experience in developing & coaching a team and colleagues Experience of driving growth in sales and logistics savings Ability to analyse data, identify trends and make informed decisions Strong problem‑solving skills and ability to make decisions under pressure Experience of budget and financial management principles Full UK Driving Licence Computer literate

Desirable

Agricultural experience Retail experience AMTRA‑SQP / RAMMA Basis NSK (Nominated Storekeeper) AIC Feed Advisor IOSH Managing Leading Safely qualification Experience of Microsoft D365 and IBCOS operating systems

Benefits

An attractive salary package Annual salary reviews in September each year A minimum of 25 days annual leave Opportunity to work for a well‑established family‑owned business with ambitions for growth and innovation Health Assured: Access to an Employee Assistance Programme offering counselling and health and wellbeing advice Sick pay: Generous company sick pay entitlement Health Cash Plan: A health cash plan allowing colleagues to reclaim money spent on everyday health care such as optical, dental, physiotherapy and more Staff Discount: Eligible colleagues receive a generous discount on selected products at our Country Stores Cycle to Work scheme: Salary sacrifice scheme saving you tax on the purchase of a new bicycle and related equipment Flexible life assurance and critical illness cover: Option to increase life assurance or add critical illness cover at preferential rates My Savings Hub: Exclusive member's discount website with over 3,500 brands for savings and cashback opportunities Salary finance benefits: Savings schemes, preferential rate loans and wage advances via payroll, plus tools for financial education Pension: Enrolment into the Company pension scheme after 3 months of employment Training & Development: Role specific training and ongoing development opportunities identified through annual appraisal process

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